Patient Service Representative

Job Description

Job Description

Patient Service Representative

Job Title: Patient Service Representative

Industry: Healthcare / Medical

Location (city, state): Chicago, IL

Assignment Type: Contract-to-Hire

Pay: $20–$22/hour

Work Schedule: Monday–Friday, 8-hour shifts scheduled between the following hours: Monday 6:30 AM–6:30 PM; Tuesday–Thursday 6:30 AM–5:00 PM; Friday 6:30 AM–4:30 PM

Benefits: This position is eligible for medical, dental, vision, and 401(k).

About The Company:

Our client is a busy healthcare organization seeking experienced Patient Service Representatives to join their team. This is a high-volume medical environment where employees will have frequent interaction with patients, providers, and clinical staff. The ideal candidate is dependable, personable, comfortable multitasking, and able to remain professional in a fast-paced setting.

Job Description:

The Patient Service Representative will support daily front desk and patient-facing operations, including registration, scheduling, insurance verification, payments, and patient flow. This role is ideal for someone with previous medical office experience who is comfortable managing multiple priorities while delivering excellent customer service.

Key Responsibilities:

• Greet and assist patients throughout the check-in and check-out process.
• Register new and returning patients while verifying demographic and insurance information.
• Update patient records and ensure required documentation is complete.
• Process copayments and collect outstanding patient balances.
• Schedule follow-up visits and provide patients with appropriate paperwork and information.
• Answer incoming calls and respond to patient questions in a professional manner.
• Monitor patient appointments and help maintain an efficient flow throughout the clinic.
• Coordinate with providers and clinical staff to support smooth daily operations.
• Scan and upload patient documentation into the electronic medical record.
• Handle a high volume of patient interactions while maintaining accuracy and professionalism.
• Remain patient and composed when assisting individuals who may be frustrated or upset.

Qualifications:

• Previous medical front desk or healthcare administrative experience required.
• Experience with patient registration, check-in/check-out, and insurance verification.
• Athena EMR experience strongly preferred.
• Experience working in a high-volume medical office is highly preferred.
• Strong multitasking, communication, and organizational skills.
• Excellent customer service and interpersonal abilities.
• OneSource experience is a plus.
• High school diploma or equivalent required.

Additional Details:

• Immediate start.
• Training provided with experienced staff.
• Business casual dress code.
• Accessible by public transportation or car.
• Free parking passes available for temporary employees.
• One-step, onsite interview.
• Candidates should be comfortable working in a fast-paced environment and interacting directly with patients and physicians.

Perks:

• Contract-to-hire opportunity with potential for long-term employment.
• Competitive hourly pay.
• Medical, dental, vision, and 401(k) benefits eligibility.
• Hands-on training and support.
• Opportunity to gain experience in a high-volume healthcare setting.
• Supportive management environment.

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.

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