Service Assistant

Job Title: Service Attendant

Location: MCO Compensation: $16 Reports to: Manager Who We Are On the Go has elevated the dining and retail experience for travelers by bringing together world-class hospitality, award-winning dining concepts, and forward-thinking technology. With more than 300 unique dining and retail locations across North America’s busiest airports, we’re fueled by a passion for creating exceptional guest experiences—made possible every day by our incredible Crewmembers. At On the Go, people truly come first. We invest in our teams, and foster growth in an exciting, fast-paced environment where everyone can shine. How We Do Business How we work is just as meaningful as what we accomplish. Our Values—Care, Continuous Improvement, Quality, and Teamwork—guide the way we show up for our guests and for each other. We’re committed to fostering an inclusive, safe, and uplifting workplace where people feel respected, empowered, and encouraged to bring their full selves to work. Why This Job Is a Big Deal! A Service Attendant plays a critical role to deliver the OTG guest experience by being our front line point of contact for our guests. A Service Attendant must possess strong interpersonal skills, coupled with a sunny disposition, and a positive outlook to deliver great food and exceptional service to our traveling guest.

Responsibility: Delivery duties‐to restaurants and Gateholds. Starting at Juice Press.

Maintains a clean and orderly work environment by regular cleaning Gateholds and sanitizing all tables.

Maintain a positive environment for guest by greeting and welcoming entering our establishment, assisting with guests request, hosting and escorting guest to their tables

Assist in organizing and rolling silverware daily.

Organizes food items and stock appropriately for Starbucks, OTG restaurants and markets

Acts as liaison between FOH and BOH Team Members to ensure all Guest requests are accommodated

Ensure uniform and personal appearance are clean and professional

Qualifications: Minimum 6 months experience in a similar position

Ability to work in a fast paced and somewhat stressful environment and maintain professional and positive demeanor.

Able to maintain and organize a small space and rotate and stock product according to FIFO

Strong organizational skills

Basic knowledge of sanitary guidelines

Basic knowledge of food and food preparation

Ability to communicate clearly and professionally with associates and customers

Ability to create a safe dining area for customers

Ability to operate all equipment necessary to perform the job

Physical ability to stand for extended periods

Physical ability to lift on occasion and up to 35 lbs.

Ability to read menus and ticket items

Ability to work varied hours/days, including nights, weekends, during inclement weather, and holidays as needed

OTG Concessions Management, LLC and its subsidiaries and affiliates are proud to be an equal opportunity workplace and employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability status, gender identity, veteran status or any other basis protected by law. In this Role you will… Promote an attitude of pride, cooperation, and success in the Unit Accountable for the ordering process and overall unit budgets in the unit Accountable for all cost and sales projections on a weekly basis Ensure cost-effective and efficient staffing and adherence to labor budgets. Accountable for unit scheduling managers as well as crewmembers Provides leadership to the managers and crew members in the Unit Accountable for establishing and maintaining high standards for food quality and customer service Direct the managers and crewmembers to achieve company standards Administrate and follows-up management and crewmember training Assigns and defines areas of responsibility for the managers, establishing and setting deadlines. Directs the team toward achieving the Unit's financial goals Maintains a positive work environment for both the management team and staff Provides a workplace free from hazards, following all safety policies set forth by the company. Accountable for leading the recruitment of FOH staff Accountable for knowing and understanding the crewmember handbook and CBA and communicating the OTG policies and procedures with consistency Oversees CIBO Markets in assigned quadrants Complete other tasks as assigned Qualifications Degree in hospitality or culinary field is preferred Minimum of 3 to 5 years of senior managerial experience in multi-unit concepts 1 – 3 years of retail experience (convenience store) a plus Proficient knowledge of P&L budgeting and forecasting Strong culinary background and fine dining experience are a plus Commitment to service of customers, crew, co-workers, and management Demonstrated dependability, personal drive, and leadership, ability to lead by example High level of integrity, work ethic, passion, and commitment to OTG values Ability to train, delegate, coach, and aid in the development of crewmembers Excellent verbal and written communication skills Must be able to work varied hours/days, nights, weekends, holidays, and during inclement weather conditions Equal Opportunity Employer We’re proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.