Service Desk Lead
Rividium Inc
RiVidium is seeking a Service Desk Lead to support our planned MODES III team supporting Military Community and Family Policy (MC&FP). This role supports IT, Cybersecurity, and Data Operations - Core Operations and helps deliver mission-focused outcomes for service members, families, and related stakeholders. Executes PWS C.5.3.5 helpdesk operations; provides Tier I/II support, ticket escalation, and service‑level compliance monitoring. This position is contingent upon contract award. Key Responsibilities Lead a service desk shift or function supporting 24/7/365 user support operations. Monitor ticket routing, response times, escalations, and service‑level performance. Coach analysts, maintain execution discipline, and ensure continuity across handoffs. Contribute to support reporting, issue trends, and process improvement actions. Basic Qualifications Bachelor's degree in a relevant discipline or equivalent professional experience. Experience supporting operational or technical environments with shift‑based or on‑call expectations. Ability to satisfy applicable Government personnel security requirements for the assigned role. For IT and cybersecurity workforce positions, applicable DoD 8140 training and certification requirements will apply upon award. Strong communication, teamwork, and documentation skills in a mission‑focused delivery environment. Preferred Qualifications Experience supporting 24/7/365 operations, ticketing workflows, knowledge bases, and customer support metrics. Ability to troubleshoot across applications, accounts, and infrastructure while maintaining service continuity. Experience supporting account lifecycle actions, outage communications, and operational SOPs. Work Setting This role is expected to support work in the Alexandria, Virginia area, with onsite support at the DoD Mark Center or other customer‑approved locations as required. The schedule includes 24/7/365 shift support, including nights, weekends, and holidays as required. We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. If you need a reasonable accommodation for any part of the employment process, please contact Human Resources (HR) at View email address on click.appcast.io. This position is currently accepting applications. #J-18808-Ljbffr
$100k
Sikich LLC is seeking a Service Desk Supervisor in Alexandria, Virginia, to lead daily service desk operations and provide support in a large-scale enterprise environment of over 5,000 end users. This role involves mentoring service desk analysts, monitoring performance...Suggested$150k - $170k
SUVI Global is looking for a Service Desk Lead to work in Alexandria, VA. The Service Desk Lead will support IT across all DoD OIG networks. To join our team of outstanding professionals, apply today! Responsibilities Responsible for overseeing Tier 1 and Tier 2 support...SuggestedFull timePart timeLocal areaRemote work- Via Logic LLC in Alexandria, Virginia, seeks an experienced SME Service Desk Analyst (Tier 1) Lead to oversee Tier 1 Service Desk operations. The role includes managing a team of analysts, ensuring compliance with SLAs, and enhancing service delivery processes. The ideal...Suggested
- Rividium is seeking a Service Desk Lead in Alexandria, Virginia, to support IT and Cybersecurity operations for the Military Community and Family Policy. This role involves leading a team for 24/7 user support, ensuring efficient ticket management and service compliance...Suggested
- NANA Regional Corporation is seeking a Service Desk Lead to support IT across all DoD OIG networks in Alexandria, VA. The successful candidate will oversee Tier 1 and Tier 2 support operations, ensuring effective resolution of incidents and managing service desk staff....Suggested
- ...Overview JOB TITLE: Service Desk Team Manager GOVERNMENT AGENCY : Department of Justice (DOJ), Executive Office for Immigration Review (... ...mentorship, and management on a daily basis to five Service Desk Team Leads to include understanding tasks and routine responsibilities,...Full timeWork at officeRemote workFlexible hours
ITC Federal, Inc.
Falls Church, VA1 day ago - ...Join our energetic club team and lead the member experience! As a Membership Manager you’ll keep members happy, drive consistent membership... ..., and referrals in our CRM. Maintain high standards for member service, safety, and club appearance. Lead from the Front and help with...Full timeLocal areaFlexible hoursAfternoon shift
US Fitness
Falls Church, VA5 days ago $105k - $115k
...Industry: Professional Association / Membership Services Location (city, state): Washington, DC Assignment Type: Direct Hire Pay: $105... ...This role will support executive-level member relationships while leading a high-performing engagement and business development team. Job...Work at officeLocal areaMonday to FridayAddison Group
Arlington, VA12 hours ago$103.8k - $218.1k
Job Title: eDiscovery Data Processing Manager The Opportunity As the eDiscovery Data Processing Manager , you will lead and mentor a team of 4-5 processing specialists, driving workflow excellence and innovation. You will research, propose, and implement new processing...Contract workTemporary workWork experience placementFlexible hours$19 - $32 per hour
...H.U.N.K.S. stands for Honest, Uniformed, Nice, Knowledgeable, Service. What you’ll get Competitive Compensation + great tips On the spot... ..., and unpack customer belongings Be on time, friendly, and safe Lead by example and maintain brand presence Who we’re looking for...Hourly payWeekly payFull timePart timeFlexible hoursWeekend work- ...Attention all Optometry Technicians we are calling on you to work with us providing Vision Exams and treatment to our Military Service members. We will primarily work weekends, with some occasional weekdays in the State of _______ on an "as needed basis". Requirements...Work at officeLocal areaWeekend workWeekday work
DOCS Health
Alexandria, VA12 hours ago $100k - $126k
AMERICAN SYSTEMS is looking for a Service Desk Team Lead to establish Tier 2 and Tier 3 support for their DLSA systems in McLean, Virginia. The candidate will oversee technical support activities and ensure service desk operations meet service level agreements. This full...Remote jobFull time$150k
Position Title: Tier 3 Service Desk Lead Location: Washington, DC — Onsite Terms: Proposal Pipelining Clearance: U.S. Citizenship required with an active Top Secret clearance Travel: 0-10% RESULTS. INNOVATION. VALUES. ACCOUNTABILITY. That’s RIVA. We’re a mission-driven...Temporary workWork at officeFlexible hours- ITC Federal in Falls Church is seeking a Service Desk Team Manager to oversee IT operations and manage a team of service desk professionals... ...mentoring, and ensuring performance accountability among team leads and analysts. The ideal candidate has extensive experience in...
- RIVA Solutions, Inc is seeking an experienced IT Service Desk Lead in Washington, DC to oversee daily operations of the enterprise service desk supporting a federal IT environment. The role demands strong leadership skills, expert knowledge in incident management, and a...
- ApplyLogic Consulting Group, LLC is seeking a Service Desk Lead in Washington, DC, to oversee daily operations and manage a team in a government setting. Key responsibilities include leading frontline support, managing ticket flow, and ensuring high-quality service in a...
- Job Title: Service Desk Manager Location: Alexandria, Virginia Company/ Program Description Centuria, a Service-Disabled Veteran-Owned Small Business (SDVOSB), has been delivering IT, Engineering, and Scientific solutions to the Federal Government since 2002. During...Contract work
$160k
RIVA Solutions Inc. is seeking an IT Service Desk Lead in Washington, DC to oversee the operations of a federal IT service desk. The role demands strong leadership in managing service desk teams and adhering to ITIL v4 best practices. Candidates must possess expert-level...- ApplyLogic is a fast-paced Service-Disabled Veteran-Owned Small-Business, headquartered in Vienna, VA. Our people are our greatest asset... ...-class expertise to solve complex technical problems. Service Desk Lead We’re looking for a talented Service Desk Lead to join our team...Temporary workWork at officeRemote work
- RIVA Solutions Inc. is seeking a Tier 3 Service Desk Lead in Washington, DC to provide expert technical support and leadership for a federal service desk environment. The ideal candidate will be responsible for resolving complex technical issues while ensuring high standards...
- TekSynap in Washington, DC, is seeking an IT Service Center (ITSC) Manager for their CSES contract. This role is responsible for overseeing a high-volume, 24x7 help desk operation, focusing on customer interactions, ticket management, and process improvements to ensure...Contract work
- ITC Federal, Inc. is seeking a Service Desk Team Manager in Falls Church, VA, offering a hybrid work model. The ideal candidate will have 10+ years of IT experience, including 4+ in IT operations and managing a team of 20+. Responsibilities include oversight of Service...
- Diné Source, LLC is seeking an experienced IT Service Desk Lead in Washington, DC. The role involves overseeing daily IT service desk operations to ensure high-quality support for users and stakeholders. Minimum 7 years of experience in leading IT service desk operations...
- ## Tier 3 Service Desk LeadApplylocations: Washington, DCtime type: Full timeposted on: Posted Yesterdayjob requisition id: JR100147The **Tier 3 Service Desk Lead** provides advanced technical leadership and serves as the highest escalation point for enterprise IT service...Full timeContract work
- Diné Source, LLC in Washington, DC is looking for a Tier 3 Service Desk Lead to provide advanced technical leadership and serve as the highest escalation point for enterprise IT service desk operations. The ideal candidate will have a minimum of 8 years of experience, a...Full time
- ...various learning opportunities. Skills and attributes for success Respond to client requests and provide consultation to clients to service all client eDiscovery needs Create fields, choices, layouts, and views in Relativity Create batches of records for review in...Full timeWork experience placementFlexible hours
$85k - $100k
The Heritage Foundation is seeking a Service Desk Manager in Washington, DC. This role requires overseeing a small team while providing tier 1 and 2 technical support to ensure high customer satisfaction. Candidates should have 4+ years of technical experience and a Bachelor...- ## IT Service Desk LeadApplylocations: Washington, DCtime type: Full timeposted on: Posted Yesterdayjob requisition id: JR100145The **IT Service Desk Lead** is responsible for overseeing daily enterprise IT service desk operations supporting both users and stakeholders...Full timeContract workFor contractorsFor subcontractorWork at office
- Clark Construction Group is seeking a hands-on Service Desk Manager to lead and grow our end-user services function in McLean, VA. This role is crucial for managing IT support and enhancing productivity for our corporate office and field teams. The ideal candidate will...Work at office
$160k
Title: IT Service Desk Lead Location: Washington, DC Terms: Proposal Pipelining Clearance: U.S. Citizenship required with an active Top Secret clearance Travel: 0-10% RESULTS. INNOVATION. VALUES. ACCOUNTABILITY. That’s RIVA. We’re a mission‑driven IT services company...Contract workTemporary workWork at officeFlexible hours
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