Carrier Services Representative - Mesa, AZ

Openlane Carrier Services Representative

At OPENLANE we make wholesale easy so our customers can be more successful. We're a technology company building the world's most advancedand uncomplicateddigital marketplace for used vehicles. We're a data company helping customers buy and sell smarter with clear, actionable insights they can understand and use. And we're an innovation company accelerating the future of wholesale remarketing through curiosity, collaboration, and an entrepreneurial spirit.

Our Values: Driven Waybuilders. We pursue challenges that inspire us to build, create, and innovate. Relentless Curiosity. We seek to understand and improve our customers' experience. Smart Risk-Taking. We transform risk into progress through data, experience, and intuition. Fearless Ownership. We deliver what we promise and learn along the way.

What We Offer:

• Competitive pay
• Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)
• Immediately vested 401K (US) or RRSP (Canada) with company match
• Paid Vacation, Personal, and Sick Time
• Paid maternity and paternity leave (US)
• Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US)
• Robust Employee Assistance Program
• Employer paid Leap into Service Day to volunteer
• Tuition Reimbursement for eligible programs
• Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization
• Company culture of internal promotions, diverse career paths, and meaningful advancement

We're Looking For:

We are seeking a Carrier Services Representative with experience in carrier communication, transportation support, and issue resolution. You will be part of a Carrier Services team responsible for supporting carriers, monitoring load activity, and ensuring timely and accurate shipment updates. You will be involved in managing delayed load communications, documenting carrier interactions, and coordinating with internal teams to resolve issues. In this role, you will have the opportunity to use your experience in customer service, problem-solving, and transportation operations support. The ideal candidate will have 13 years of experience in customer service, logistics, transportation, or a related field.

You Are:

Customer-focused. You prioritize positive interactions and work to build strong, professional relationships with carriers while ensuring their needs are addressed efficiently.

Detail-oriented. You carefully document information, track load activity, and ensure systems and records are accurate and up to date.

A strong communicator. You listen actively, respond clearly, and tailor your communication style to resolve issues and provide excellent service.

You Will:

• Respond to daily phone calls and emails from carriers regarding load status and issues
• Monitor delayed loads and proactively obtain updates to ensure timely and safe delivery
• Research carrier concerns, review prior correspondence, and coordinate with the appropriate internal teams for resolution
• Document all carrier interactions and load updates accurately in company systems
• Support carriers in learning how to independently manage and update their loads
• Maintain knowledge of company procedures, products, and services
• Escalate carrier issues requiring additional attention to management
• Assist in monitoring team workflows to ensure documentation and load notes are properly entered

Where You Work:

Your work is performed as a Hybrid employee based out of our Mesa, AZ office, with a combination of in-office and remote work.

Must Have's:

• High School Diploma or GED required
• 13 years of experience in customer service, transportation, logistics, or a related support role
• Experience communicating professionally via phone and email
• Ability to manage multiple tasks and prioritize effectively in a fast-paced environment
• Strong organizational skills with high attention to detail
• Ability to work independently with solid problem-solving and decision-making skills
• Clear and professional verbal and written communication skills
• Ability to build and maintain effective working relationships with coworkers, supervisors, and vendors

Nice to Have's:

• Auction or vehicle transportation industry experience
• Experience working with carrier or logistics management systems
• Basic knowledge of Google Workspace (Docs, Sheets, Gmail)

Sound like a match? Apply Now - We can't wait to hear from you!