Branch Manager I

Who We Are

We have the fundamental belief that we, as an organization, can and will improve lives. Rooted in the centuries-old credit union philosophy of people helping people, we maintain a simple premise. Those we interact with will receive equal and just treatment, devoid of intolerance, false judgment, racism, or discrimination of any kind. We must not accept less if we are to fulfill our mission, "We Improve Lives." This mission empowers us to serve the greater good and to make a difference in our world. Our cooperative structure creates a cycle of mutual assistance towards the common goal of the financial well-being of members.

At Black Hills Federal Credit Union (BHFCU), we're committed to improving the lives of our members every day, and we look for people who share that passion. Don't have a ton of financial industry experience? No problem. Our onboarding includes an orientation program with ongoing training to help staff further their career at BHFCU by building on their existing strengths.

General Purpose: Leader to direct personnel and overall operation of Branch, ensuring an exceptional member and employee experience. Perform duties in teller, member service and loan areas as required.

Essential Duties/Responsibilities:

• Direct daily Branch operation. May delegate portion of responsibilities, when necessary, but may not delegate overall responsibility for results nor any portion of accountability. Implement and execute all Market Vice President approved decisions.
• Remain current on changes within the legal, regulatory, economic, competitive and technology environments that may affect the Teller, Member Services and Lending functions.
• Assist Market Vice President and Human Resources with respect to recommendations for hires, terminations, promotions, transfers, performance appraisals, training and development, and interpretation of Credit Union rules and policies for department personnel. Conduct all personnel functions in accordance with applicable statutes (e.g., EEO, OSHA, Fair Labor, etc.).
• Maintain organizational structure established by President. Organize staff personnel into effective, efficient work groups. Ensure that direct reports are granted proper authority and responsibility to carry out assigned functions. Review work systems to reduce duplication of effort and unnecessary work.
• Responsible for all security at Branch. Conduct security training on a semi-annual basis.
• Responsible for ensuring the receipt, security, and maintenance of vault cash/change fund. Conduct periodic audits of cash drawers, bait money, vault, etc.
• Direct, coach, and develop team members to ensure our ENGAGE model is being utilized and employee satisfaction is attained. Conduct regular team meetings, conduct observational coaching, and provide ongoing feedback through one-on-one employee meetings ensuring employees meet the expectations of member experience. Write and conduct timely performance appraisals.
• Establish and maintain strong BHFCU presence in community. Build and maintain positive community relationships. Responsible for business development to support membership and loan growth.

Other Duties/Responsibilities:

• Responsible for the development of department budget consistent with the strategic plan and overall budget.
• Build positive relationships with local businesses by conducting company visits through business development activities.
• Prepare standardized reports as directed by Market Vice President.
• Responsible for ensuring an adequate supply of all operating materials used by assigned employees.
• Perform teller, member service, and/or lending functions, as needed.
• Responsible for ensuring professional appearance of building, grounds, and internal workstations.
• Perform other duties as may be assigned by Market Vice President.

Job Knowledge:

Branch Manager I: Working Knowledge

Branch Manager II: Enhanced Knowledge

Branch Manager III: Expert Knowledge

• Knowledge of laws and regulations affecting credit union operations.
• Knowledge of general ledger accounts pertinent to the department.
• The ability to effectively communicate with all levels of the organization and to outside parties.
• Knowledge of organization's policies/procedures and Credit Union's service philosophy.
• Knowledge of the credit union's in-house computer system, Internet and any relevant software programs.
• Knowledge of management techniques to enhance staff productivity and to maintain positive staff morale.
• Knowledge of safety and security programs to include but not limited to information security, alarms, robberies, bomb threats and extortion.
• Knowledge and delivery of the ENGAGE model.

Job Qualifications (Skills):

BHFCU is committed to working with its employees to reasonably accommodate them with the physical aspects of the position. The following list outlines the physical considerations that are normally encountered in this job.

• Vision: A sighted person to handle cash transactions and verify financial transactions. Ability to complete necessary paperwork.
• Speech/Hearing: Ability to communicate verbally and in writing with staff, members and vendors.
• Manual Dexterity: Ability to perform necessary computer-related input.
• Physical Mobility: Limited mobility required.
• Requires the ability to work flexible hours.

Job Qualifications (Ability):

• Ability to understand and follow moderately to complex written and verbal instructions and disseminate that knowledge in a clear and understandable format to others.
• Ability to express oneself clearly and concisely, both orally and in writing.
• Ability to interact positively with co-workers, management, and the public to promote a team effort and maintain a positive attitude even under extreme pressure.
• Ability to produce a high volume of work in a timely manner that is accurate, complete, and of high quality.
• Ability to analyze out of balance situations and devise solutions.
• Ability to prepare and maintain confidential records and reports.
• Ability to analyze out of balance situations, statistics and financial data, gather, assemble, correlate, and interpret facts and develop solutions.
• Ability to work within established guidelines with latitude to make decisions and take initiative to resolve problems or unique circumstances.
• Ability to use a rational and organized approach to completing tasks.

Job Qualifications (Education/Experience):

Branch Manager I:

• Education: a four-year college level of language, math, and reasoning skills.
• Experience: Two or more years of relevant experience in lieu of formal education provided the candidate has held equivalent responsibilities.
• Ability to oversee operations for a branch responsible for under $50M in shares or loans.

Branch Manager II:

• Education: a four-year college level of language, math, and reasoning skills.
• Experience: Three years' experience in a related field with equal responsibilities is acceptable. Formal training should be supplemented with continuing education.
• Ability to oversee operations for a branch responsible for $50M in shares or loans.

Branch Manager III:

• Education: a four-year college level of language, math, and reasoning skills.
• Experience: Three years' experience in a related field with equal responsibilities is acceptable. Formal training should be supplemented with continuing education.
• Ability to oversee operations for a branch responsible for $150M in shares or loans.

In addition to the above criteria, Branch Manager level considerations may include complexity of role, experience in leading retail operations, new market growth, and consistently exceeding production goals.


Working Conditions:

Material and Equipment Involved

• Personal Computer
• In- House Computer
• Interactive Teller Machines
• Presentation Aids
• Signature Pads
• WebEx
• Tablet and Mobile Devices
• PA Sound System
• Video Recording Devices
• Scanners
• Projectors and Screens
• Microsoft Office Suite
• Photocopy Machine
• Various Software Applications
• Cash Dispatch Machine/Cash Recycler
• Salesforce
• 10-Key Calculator
• ZON Terminal

Work Environment/Physical Activities

Occasional travel to one of BHFCU's branch locations or attendance at community events may be required.

This position will be required to respond to after-hours alarm activations. This may include accessing camera systems remotely to make a determination if law enforcement needs to be contacted or traveling to the worksite to determine the nature of the alarm activation.


Physical Requirements

Perform primarily sedentary work with limited physical exertion and occasional lifting of up to 5 lbs. Must be capable of climbing/descending stairs in emergency situation. Must be able to operate routine office equipment including telephone, copier, facsimile, and calculator. Must be able to routinely perform work on computer for an average of 6-8 hours per day. Must be able to work extended hours whenever required or requested by management. Must be capable of regular, reliable and timely attendance.

Working Conditions

Must be able to routinely perform work indoors in climate-controlled shared work area with moderate noise.

Mental and/or Emotional Requirements

Must be able to perform job functions with supervision and work effectively either on own or as part of a team. Must be able to read and carry out various instructions and follow oral instructions. Must be able to speak clearly and deliver information in a logical and understandable sequence. Must be able to perform basic mathematical calculations with extreme accuracy. Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public. Must be able to perform responsibilities with composure under the stress of deadlines/requirements for extreme accuracy and quality and/or fast pace. Must be able to effectively handle multiple, simultaneous, and changing priorities. Must be capable of exercising highest level of discretion on confidential matters.

Notice: This job description is not intended to be, nor should it be construed as, a contract or guarantee of employment. Black Hills Federal Credit Union adheres to all federal and state labor laws regarding termination and probationary periods. This position is also subject to all the personnel policies of Black Hills Federal Credit Union. Changes may be made to this job description at any time by the President. Black Hills Federal Credit Union is an equal opportunity employer.

Black Hills Federal Credit Union is an equal opportunity employer. All applicants will receive consideration without regard to age, race, color, sex, sexual orientation, genetic information, religion, national origin, disability, veteran status, or any other status or condition protected by state or federal law. BHFCU will provide reasonable accommodation to qualified persons with a disability but who are otherwise able to perform the essential functions of the job.