Customer Success Manager, Mid-Market

Customer Success Manager, Mid-MarketScribe is where exceptional people come to do the best work of their careers. Our Workflow AI platform automatically captures and optimizes how work gets done — 94% of the Fortune 500 use it, and 45% are paying customers. We hit $100M ARR in May 2026 and have grown to over 5 million daily active users across 600,000 businesses. We're Series C and valued at $1.3 billion. We're builders who hold a high bar, move fast, and care deeply about each other and our customers.Scribe's Mid-Market customers span industries, geographies, and use cases — and this role owns their journey from day one through renewal. You'll be the person customers rely on to get value from the product, scale adoption across their teams, and find new ways Scribe can change how their organization works. It's a relationship-driven, outcome-focused role where your impact shows up directly in retention and expansion numbers.What You'll DoOwn a portfolio of Mid-Market accounts across the full customer lifecycle — onboarding, adoption, expansion, and renewal — with accountability for retention and revenue growthDesign and run onboarding and enablement programs that get customers to their first meaningful outcomes quickly and build momentum for broader rolloutIdentify expansion opportunities within your book by understanding how customers work and connecting unmet needs to Scribe's capabilitiesLead business reviews that tie Scribe's impact to the outcomes customers care about, and use those conversations to deepen relationships and surface new use casesPartner with Sales, Product, Marketing, and Support to close the loop on customer feedback, flag risk early, and contribute to the processes that make the CS motion more repeatableBuild the kind of trusted advisor relationships that make renewals a formality rather than a negotiationWhat We're Looking ForHas 3 to 6 years in Customer Success, Account Management, or a customer-facing SaaS role, with hands-on experience managing the full customer lifecycleHas owned renewals and expansion opportunities and can speak to how they moved the metrics that matteredConnects product capabilities to real business problems — comfortable translating what Scribe does into outcomes that resonate with both technical users and business stakeholdersHighly organized and able to manage a full portfolio without letting anything slip — proactive by default, not reactiveAsks good questions before jumping to answers, and brings a consultative approach to every customer interactionThrives in environments where the playbook is still being written and builds process rather than waiting for itLocationRemote, with a requirement to be based permanently in the United States or Canada.CompensationSalary varies by location. All full-time employees receive equity in Scribe. Final offers depend on experience and scope.BenefitsHealth, dental, and vision insurance for you and your dependentsFlexible paid time off and company holidays401(k)Paid parental leaveCommuter benefitsHome office stipendAt Scribe, we celebrate our differences and are committed to creating a workplace where all employees feel supported and empowered to do their best work. Scribe is proud to be an Equal Opportunity Employer.