Operations Manager (Holiday Inn Express Georgetown Ky)

Join Rainmaker Hospitality as our Operations Manager atour Holiday Inn Express, Georgetown, Kentucky.

Summary of Benefits:

Paid Dental and Vision Insurance

Life insurance

Travel benefits and discounted hotel rooms

Paid time off (PTO)

...to name a few of our wonderful benefits.

Operations Manager Job Description

AsOperations Manager, you will keep our hotel running smoothly and make sureeverything is working well and all our guests are safe and comfortable. Youwill maximise financial returns, driving development of people, creating, andmaintaining a unique guest experience, executing brand standards, and buildingawareness of hotel and brand in the local community. Act as the General Managerin his/her absence.

People
• Manage everyday activities, plan,and assign work ensuring you always have the right staffing numbers
• Develop your team and improve theirperformance through coaching and feedback, and create performance anddevelopment goals for colleagues - recognise good performance
• Train colleagues to make sure theydeliver with compliance and to the standards we expect and have the tools theyneed to work efficiently
• Recommend or initiate any HR elatedactions where needed
• Drive a great working environmentfor teams to thrive - connect departments to create sense of one team
• Oversee the day-to-day operationsand assignments of the hotel staff; assist the General Manager in thedevelopment and communication of departmental strategies and goals. Communicateand enforce policies and procedures
• Promote teamwork and quality servicethrough daily communication and coordination with other shifts and departmentalmanagement

Financial
• Help the General Manager in thedevelopment, implementation, and monitoring of financial and operational plansfor the hotel. Provide regular direction and manage hotel operations for alldepartments.
• Monitor and report variances againstbudget and control labour costs and other expenses.
• Make recommendations for capitalimprovements to enhance the assets of the hotel and/or company and brandloyalty
• Foster positive owner relationshipsif applicable and assist in providing ongoing information and statusreports


GuestExperience
• Establish and implement appropriateservice recovery guidelines to ensure complete guest satisfaction.Respond to guest complaints or concerns in a prompt and professionalmanner
• Review guest feedback and implementstrategies for continuous improvement
• Communicate to appropriatedepartments all pertinent information requirements and special needs forarriving VIP's, large groups, and other key guests
• Lead marketing efforts to up sellguests on hotel services, offerings, and amenities

ResponsibleBusiness
• Ensure a safe and secure environmentfor guests, team members and hotel assets in compliance withthe hotels or owner's policies and procedures and regulatoryrequirements. Maintain relations with outside contacts
• Comply with federal, state, andlocal laws regarding health, safety and alcohol services
• Maintain a focus and commitment tooperating a "green" hotel
• Perform other duties as assigned.May also serve as manager on duty

Requirements:
• Bachelor's degree / higher educationqualification / equivalent in Hotel Administration, BusinessAdministration
• Three years of guest service/hotelexperience with at least two years in a supervisory capacity, or an equivalentcombination of education and experience
• Previous experience in a hotel ofsimilar size and complexity preferred
• Must speak fluent English


How do Ideliver this?

Wegenuinely care about people, and we show this through living out our promise ofTrue Hospitality every day. It is what connects every colleague in all IHG®hotels.

Each IHG®hotel brand delivers True Hospitality in their own way, and at the heart of itall are specific, core service skills.

• True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests
• True Confidence : having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay
• True Listening : focusing on what your guest is saying, noticing body language that is often overlooked, and understanding what the guest wants and needs
• True Responsiveness : is about providing guests with what they need, and doing so in a timely and caring manner

There is somuch more to the job than we can capture here. It is simply about creatinggreat experiences, doing the right thing, and understanding people.

Please visit our careers page to see more job opportunities.