IT Program Manager

IT Program Manager

Knowledge Management, Data Management

Summary

The IT Program Manager manages the IT solutions for his/her designated business process area, in this case Knowledge and Data Management. This person will work closely with key stakeholders on the business side and report into the Director of IT that oversees the overarching IT portfolio. The IT Program Manager has accountability for all aspects of their program – solution fit to business needs, user acceptance and adoption, security, technical soundness and robustness, ROI/cost, time to delivery, prioritization of features, etc. This role creates the technology roadmap for their area and submits budget requests for the needed projects to achieve the objectives for the area.

Responsibilities

• Work across departments to gather and understand the varying perspectives on the program and its solutions – business function, user, technology, security, etc.
• Stay current with trends in their assigned area – both in terms of business trends and technology trends that influence the area. Maintain awareness of best practices and competitive intelligence of what other firms are doing in this area.
• Based on the above, determine the short- and long-term roadmaps for their program – adjusting over time as priorities and technologies change. Communicate and socialize the roadmap to achieve executive buy-in.
• Make key tradeoff, risk, and other critical decisions to do the "right" thing for the program, taking into account all perspectives.
• Champion change and innovation in the area – socializing a forward-thinking program of projects and product roadmap.
• Determine skills needed, roles needed, and create and organize project teams based on resource estimates from the resource owners (Business Analysts, Developers, Architects, Project Managers, etc.) Resolve resource, timing or other conflicts between projects and groups.
• Other duties as required.

Requirements

• Bachelor's Degree, ideally in an Information Technology or Business related field
• 2+ years of experience as a Program Manager, Portfolio Manager, or other similar role creating and managing the execution of product roadmaps based on business needs
• Experience designing IT solutions in an area related to Knowledge Management, Data Management, CRM or another related field

Nice To Haves

• Professional services experience
• Master's Degree