Remote Customer Support Specialist- Part Time & Full Time

Remote Customer Support Specialist

TauRx is a leader in Alzheimer's research, dedicated to discovering, developing, and commercialising innovative products for the diagnosis, treatment, and cure of neurodegenerative disorders. Our mission is to address one of the world's biggest challenges by pioneering a completely new approach to beating Alzheimer's disease. We are seeking a compassionate and professional Remote Customer Support Specialist to join our team on either a Part-Time or Full-Time basis. In this vital role, you will be the first point of contact for enquiries, representing an organisation at the forefront of critical medical research. This is a unique opportunity to contribute to a mission-driven company and make a tangible difference.

This is a remote position, welcoming applicants from across the United States.

Responsibilities

• Serve as the primary point of contact for inbound customer enquiries via email, phone, and other communication channels.
• Provide clear, accurate, and timely information to callers while upholding the company's professional standards.
• Handle sensitive enquiries with empathy, discretion, and a high level of care.
• Identify and assess customer needs to achieve satisfaction and resolution.
• Escalate complex issues to the appropriate internal teams for further investigation and response.
• Maintain detailed and accurate records of customer interactions, transactions, comments, and complaints.
• Contribute to team efforts by accomplishing related results as needed and collaborating effectively with colleagues.
• Stay informed about the company's public-facing information to ensure consistency in communications.

Qualifications

• Proven experience in a customer support, client services, or a similar public-facing role.
• Exceptional verbal and written communication skills with a professional and articulate manner.
• Strong interpersonal skills, demonstrating empathy, patience, and the ability to manage sensitive conversations.
• Excellent problem-solving abilities and a talent for de-escalating challenging situations.
• Proficiency in using CRM systems and other customer support software.
• A highly organised individual with a strong ability to work independently and manage time effectively in a remote environment.
• A genuine interest in the healthcare or bioscience sector is highly desirable but not essential.
• Ability to maintain strict confidentiality and handle sensitive information with integrity.

Benefits

• A competitive hourly wage of $25 - $30 USD per hour, commensurate with experience.
• Flexible working arrangements with both full-time and part-time opportunities available.
• The chance to be part of a pioneering organisation working to solve one of the world's most significant health challenges.
• A supportive and collaborative remote team environment.
• Opportunities for professional growth and development within a leading research company.