Floor Manager

Join the team at Osaka Miami, a premier destination for Nikkei cuisine that blends Japanese precision with Peruvian flavors. As a member of the MCK family, we offer a sophisticated, high-volume dining experience where culinary excellence and operational efficiency are at the heart of everything we do. Job Summary We are seeking a leadership-oriented and guest-focused Floor Manager to supervise the daily execution of all front-of-house operations. In this role, you will coordinate guest interactions, lead staff performance, and ensure that service standards, profitability goals, and operational efficiency are consistently met to provide an exceptional guest experience. Supervise dining room operations and service standards across all shifts Address guest concerns and authorize discounts or complimentary items to enhance satisfaction Manage staff, scheduling, and resources to ensure smooth shift operations Serve as primary point of contact for operational issues and emergencies Execute opening and closing procedures with attention to security and readiness Assume management responsibilities in the absence of Restaurant or Assistant Manager Qualifications & Requirements Education Degree or professional certification in Hotel and Restaurant Management Specialization in Guest Service (preferred) Experience 4–5 years as Floor Manager or equivalent supervisory role in restaurants, high-end hotels, or bars Technical Knowledge Good Manufacturing Practices (GMP) and food safety standards Sales and revenue management principles Team leadership and staff development Technical Skills POS and restaurant management systems (Micros, Oracle, or similar) Reservation and booking software Microsoft Office and Google Workspace proficiency Core Competencies Customer-centric mindset with strong interpersonal skills Team collaboration and conflict resolution Quick learning and adaptability to operational changes Languages Advanced English (required) Spanish (preferred) #J-18808-Ljbffr