SAP Business Process Manager - Sales & Distribution

Position Summary The SAP Business Process Manager – Sales & Distribution leads system design requirements for the Sales and Distribution workstream within SAP by developing standardized processes and related training requirements to ensure consistency across enterprise-wide SAP deployments. Scope/Supervision and Interaction ____ Has Direct Reports __X__ Does Not Have Direct Reports This role is responsible for the creation, maintenance, and revision control of Sales & Distribution business process documentation, as well as the development of training materials that support effective user adoption and process compliance. Essential Functions Lead the SD workstream technical team in developing standardized SD processes across the organization. Leverage experience, user validation, and testing to ensure processes meet operational requirements. Manage ServiceNow incidents and ADO bugs to ensure timely action, resolution, and closure. Review issues to identify root causes and lead the development of change requests as needed Manage ServiceNow RITMs and ADO change requests to ensure configuration and development align with desired business process solutions across the enterprise. Develop key design decisions and obtain required approval Establish technical support priorities and align schedules accordingly Ensure all testing activities meet defined design requirements Own documentation, revision control, communication and training of changes affecting the user community. Maintain all SD business process documentation, including revision control. Lead SD training requirements for deployments and ensure effective training materials are available for new users at existing sites. Facilitate and actively participate in both virtual and in-person workshops. Play a key role in sales and customer service assessments and back-office processes, including order management, pricing, returns/credits, global trade, logistics, and invoicing, in partnership with Corporate IT. Ensure alignment with SAP ERP strategy, maintain a strong understanding of SAP functionality, and demonstrate fluency across parallel systems throughout the project lifecycle. Influence peers and executives across organizational boundaries to drive global strategic initiatives and process changes that support implementation efficiency. Plan and design the systems and processes needed to achieve Parker Win Strategy objectives, including global dashboards and reporting tools. Engage and communicate proactively with regional customer service leaders, pricing managers, and key stakeholders to address changing business requirements and lead change initiatives to successful, on-time, and on-budget completion. Identify additional improvement opportunities in sales and customer service, and lead the development, presentation, and adoption of supporting business cases. Qualifications Minimum four-year technical or business degree 5+ year’s commercial experience (customer service, sales, pricing, product sales management) Industrial Manufacturing environment preferred SAP ECC/S4 Hana experience or SAP implementation experience is a plus Strong change‑management and conflict resolution Exceptional communication and interpersonal skills with ability to present and explain technical information to various audiences. Experience leading cross functional project team Ability to travel 25%+ on annual basis with increased travel required during certain months or quarters Equal Employment Opportunity Parker is an Equal Opportunity and Affimative Action Employer. Parker is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job related reasons regardless of race, ethnicity, color, religion, sex, sexual orientation, age, national origin, disability, gender identity, genetic information, veteran status or any other status protected by law. However, U.S. Citizenship, Permanent Residency or other appropriate status is required for certain positions, in accord with U.S. import & export regulations. (“Minority / Female / Disability / Veteran / VEVRAA Federal Contractor”) For more information about Equal Employment Opportunity as an applicant under the law, visit Employees & Job Applicants | U.S. Equal Employment Opportunity Commission. #J-18808-Ljbffr PARKER HANNIFIN CORP