OCM Lead (Organizational Change Management)

A large enterprise organization is launching a major internal ServiceNow transformation, establishing a dedicated internal instance separate from its customer-facing environment. This hybrid initiative combines a “lift and shift” of stable workflows with greenfield rebuilds using modern, out-of-the-box (OOTB) capabilities to enhance Employee Experience (EX), agility, and time to value. About the Role The Contract Organizational Change Management (OCM) Lead will drive the people side of this transformation, ensuring employees are informed, prepared, and confident throughout the transition. Responsibilities Lead the OCM strategy and execution for the internal ServiceNow transformation from discovery through go-live and stabilization. Assess change impacts across both lift-and-shift (continuity) and greenfield rebuild (modernization) workstreams, translating findings into actionable change plans. Drive stakeholder engagement across HR, IT, EX, and business teams; align leadership on messaging, timing, and key decisions. Develop and deliver communication plans including emails, FAQs, talking points, town halls, and demos to clearly articulate what is changing, when, and why. Identify training needs, define appropriate formats and content, and coordinate with program and business SMEs to prepare employees effectively. Establish and support change agent/super user networks to reinforce adoption at the team level. Track readiness, adoption, and feedback; proactively identify risks and adjust OCM strategies to ensure a smooth transition. Qualifications Proven experience leading Organizational Change Management for ServiceNow transformations (ITSM, HRSD, EX workflows preferred), including hybrid migration and/or greenfield implementations. 8+ years of experience in Organizational Change Management or large-scale business transformation roles. Demonstrated success delivering OCM within complex, cross-functional technology programs. Strong knowledge of OCM methodologies (e.g., Prosci/ADKAR) with a practical, results-oriented approach. Exceptional communication, facilitation, and stakeholder management skills. Ability to join an in-flight program, rapidly assess needs, and independently drive high-quality OCM execution. Required Skills Proven experience leading Organizational Change Management for ServiceNow transformations. 8+ years of experience in Organizational Change Management or large-scale business transformation roles. Strong knowledge of OCM methodologies. Exceptional communication and stakeholder management skills. Preferred Skills Experience with hybrid migration and/or greenfield implementations. Demonstrated success delivering OCM within complex, cross-functional technology programs. Pay range and compensation package Duration: 06+ Months Equal Opportunity Statement Trilyon is an Equal Opportunity Employer, committed to fairness and respect for all individuals. We value diversity in age, disability, ethnicity, gender, gender identity, religion, and sexual orientation, believing it drives innovation and better service. Employment decisions are made impartially, without regard to any protected characteristic under federal, state, or local law. Our diverse team drives innovation, competitiveness, and creativity, enhancing our ability to effectively serve our clients and communities. This commitment to diversity makes us stronger and more adaptable. #J-18808-Ljbffr Trilyon, Inc.