Senior Manager, Global PMO, Business Operations (Cleveland)

The Global PMO Lead provides enterprise-wide leadership for project delivery governance, portfolio management, and execution excellence. This role drives the adoption of standardized, results-oriented project management practices, ensuring initiatives are strategically aligned, effectively governed, and consistently deliver measurable business value. Through strong stakeholder partnerships, rigorous portfolio oversight, and a focus on outcomes, the Global PMO Lead fosters transparency, accountability, and operational discipline, enabling the successful delivery of the organization's highest-priority initiatives.The GPMO Manager plays a pivotal role in driving the successful delivery, governance, and continuous improvement of business-critical initiatives across the organization, operating within the 4D delivery framework and supported by 4D SmartAlign.This role is responsible for embedding consistent, outcome-focused project management practices, ensuring initiatives are aligned to strategic priorities, and enabling transparency, control, and value realization across the project portfolio. The role combines leadership, governance, and stakeholder engagement, with a strong emphasis on practical delivery ensure value is delivered for every project.A key focus of the role is enabling scalable, data-driven decision-making across the business while leading transformation initiatives spanning AI adoption, digital process optimisation, and enterprise change management.This is a highly influential role requiring strong stakeholder management across executive leadership, customers, and cross-functional teams, with significant impact on operational performance, revenue delivery, and strategic growth.Key Responsibilities1. GPMO Leadership, Governance & 4D FrameworkOwn and manage day-to-day GPMO operations in alignment with the 4Ddelivery frameworkEnsure consistent application of 4D phases, stage gates, and artefacts across all in-scope initiativesChampion the use of Smartsheet as the system of record for project delivery, planning, and reportingEnsure projects are correctly initiated, governed, and transitioned through the 4D lifecycleAct as a point of escalation for delivery risks, dependencies, and governance exceptions2. Portfolio Management, Planning & ReportingSupport enterprise demand management, intake, and prioritization using 4D principlesEnsure project plans, milestones, dependencies, and benefits are accurately maintained within SmartsheetProvide consolidated portfolio reporting to senior leadership and Board-level forumsMonitor delivery performance, adherence to 4D governance, and portfolio health indicatorsSupport strategic alignment of initiatives to business objectives and investment priorities3. Stakeholder Engagement & Business PartnershipBuild strong relationships with executive sponsors, senior leaders, and delivery teamsSupport sponsors and project leads in understanding and applying the 4D framework effectivelyProvide clear, proactive communication on project status, risks, and outcomesEnsure business stakeholders understand expectations, roles, and responsibilities within the 4D modelSupport business cases, investment governance, and prioritisation decisions4. Continuous Improvement & Capability DevelopmentDrive continuous improvement of the 4D framework and Smartsheet usage based on feedback and outcomesIdentify opportunities to streamline governance while maintaining appropriate controlsPromote best practices, standards, and consistency across the global PM communitySupport training, onboarding, and adoption of 4D and Smartsheet across the organisationAct as a change agent for improved delivery maturity5. People Leadership & PM Community EnablementLine manage Project Managers and/or PMO resources as requiredSupport recruitment, onboarding, and development of PM talent aligned to 4D capability expectationsCoach and mentor PMs in effective application of the framework, stakeholder management, and delivery disciplineFoster a collaborative, high-performing PM community with a shared delivery mindset6. General ResponsibilitiesContribute to internal transformation and enterprise-wide initiativesSupport project responses, strategic initiatives, and cross-functional programmes as requiredPerform other duties as reasonably required by leadershipKey Skills and ExperienceProven experience of 3-8 years in Program Management, PMO or GPMO leadership rolesStrong understanding of enterprise delivery frameworks and governance modelsHands-on experience with portfolio management tools and delivery platforms (e.g. Smartsheet or equivalent)Excellent stakeholder management and communication skillsAbility to operate effectively at both strategic and delivery levelsPragmatic, outcome-focused mindset with strong attention to detailComfortable leading change and driving adoption of new ways of workingQualificationsPRINCE2 Practitioner (or equivalent)PMP, CAPM, or comparable qualification desirableBehaviors and CompetenciesAligned to organizational leadership values, the GPMO Manager is expected to demonstrate:Ability to create clarity and alignment around delivery prioritiesStrong change leadership and influenceClear, confident communication with impactCollaborative and inclusive leadership styleAgile, data-driven thinkingConsistent delivery of results and outcomesCommitment to developing others and building capabilityLeadership through influence, credibility, and exampleAbout UsFrom the day we opened our doors, MRI Software has built flexible, game-changing real estate software that powers thriving communities and helps make the world a better place to live, work and play. Fulfilling that mission is only possible because of one thing: exceptional people. People like you!  Our people-first approach to PropTech is defining a new industry standard for client experiences that, quite frankly, can’t be duplicated. Experiences that deliver real value every day. And we know those experiences begin with our people. We believe MRI is more than just a workplace; it’s a connected community of people who truly feel they belong. Whether we’re investing in employee resource groups or providing tailored resources for each person to reach their full potential, we’re passionate about creating a work environment that makes you excited to show up every single day. At MRI, one of our core values is to strive to amaze.  From the intelligent solutions we create to the culture we cultivate, that’s our goal every day. Because that’s what industry leaders do. Whether you’re joining as a new Pride member or rejoining us after a short time away, your talent is vital to us, our partners and our clients. Amazing growth requires amazing employees. Are you up to the challenge?  We know confidence gap and imposter syndrome can get in the way of meeting remarkable candidates, so please don’t hesitate to apply. We’d love to hear from you!   MRI is proud to be an inclusive employer. We welcome and celebrate diversity across all backgrounds, including ethnicity, religion, sexual orientation, gender identity, disability, age, military, veteran status and more.We believe that Belonging is a direct result of Diversity, Equity, and Inclusion. Those values are woven into the fabric of who we are and are foundational to our continued success. Come and see for yourself!SummaryLocation: Cleveland, Ohio Office; Atlanta, Georgia Office; US RemoteType: Full time