Success Manager, Retail Integrations US&C

About the Role We are looking for a highly strategic and execution-oriented leader to own Uber's POS and aggregator partnerships. This role will be responsible for defining and scaling our aggregator strategy, unlocking new selection, and building a best-in-class onboarding and integration experience. You will operate as a GM of the POS/aggregator ecosystem, owning the full lifecycle—from early partner conversations through integration, commercial structuring, onboarding, and ongoing optimization. What You'll Do 1. Own Aggregator & POS Strategy Define and execute Uber's strategy across POS providers and aggregators Identify high-impact partners that unlock incremental selection and growth Evaluate competitive landscape and articulate Uber's relative advantage across partners 2. Drive Partner Acquisition & Deal-Making Lead early-stage conversations with new partners and shape partnership vision Structure and negotiate commercial agreements that maximize long-term value for Uber Own deals end-to-end from pitch to signed contract 3. Lead Integrations & Onboarding Guide partners through technical integration and onboarding workflows Act as the connective tissue between partner, product, and operations teams Remove friction in onboarding to accelerate time-to-live and partner activation 4. Build & Optimize Scalable Processes Redesign and operationalize onboarding workflows for efficiency and scale Identify bottlenecks across systems, tooling, and cross-functional dependencies Implement scalable solutions that improve speed, quality, and partner experience 5. Own Supplier Setup & Financial Operations Manage supplier onboarding, billing structures, and invoicing processes Ensure operational rigor across financial flows and partner accountability Partner with finance/legal to ensure scalable and compliant processes 6. Act as GM of the Ecosystem Own performance of aggregator/POS partnerships end-to-end Drive cross-functional alignment across Product, Ops, Legal, Finance, and Sales Continuously identify new opportunities to expand selection and improve partner value Basic Qualifications 5‑8+ years in partnerships, business development, consulting, or related roles Experience negotiating complex commercial agreements Experience working cross-functionally across technical and business teams Preferred Qualifications Experience with POS systems, aggregators, or marketplace platforms Strong operational mindset with experience building or improving processes Experience owning ambiguous problem spaces and building from 0→1 Familiarity with restaurant, grocery, or alcohol ecosystems Strong financial and analytical acumen For Chicago, IL-based roles: The base salary range for this role is USD$81,000 per year – USD$90,000 per year. For New York, NY-based roles: The base salary range for this role is USD$90,000 per year – USD$100,000 per year. For San Francisco, CA-based roles: The base salary range for this role is USD$90,000 per year – USD$100,000 per year. For all U.S. locations, you will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of compensation. All full‑time employees are eligible to participate in a 401(k) plan. You will also be eligible for various benefits. More details can be found at the following link: Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form: #J-18808-Ljbffr Uber