Customer Service Representative

CWB Representative

Required Education/Experience: • High school diploma Required Qualifications: • 1-2 years' experience of insurance background • Customer-focused mindset and dedication to providing exceptional service to employees • Previous experience in a high-volume contact center with a focus on decision making, problem solving and delivering superior customer service is a plus! • Outstanding, effective, and service focused communication skills, both verbal and written • Proficient in computer skills, multi-application navigation and multi-tasking The CWB Representative role supports the CWB contact center by servicing customers through inbound/outbound calls and emails. Ideal candidates thrive in a fast-paced environment, demonstrate attention to detail, excel in communication, and possess strong problem-solving skills. Required Technical Skills: • High-Volume Contact Center Operations • Customer Issue Resolution & Problem Solving • Multi-System Navigation & Computer Proficiency • Communication & Relationship Management • Bilingual (English/Spanish) Communication Responsibilities: • Provide superior customer experience via incoming telephone calls in a fast-paced, automated, high-volume contact center environment • Assume ownership and timeliness in handling callers' requests in an efficient, accurate and professional manner • Quickly build rapport and respond to customers in a compassionate manner by identifying and exceeding expectations (responding in a respectful, accurate, timely manner, consistently meeting commitments) • Ability to navigate multiple systems and applications to research, analyze and resolve requests & inquiries • Maintain performance and quality standards • Analyze information to make appropriate decisions and solve problems, while maintaining a positive phone experience • Ability to learn the basic concepts of personal lines insurance principles and client and Combined products offered to our CWB customers • Work collaboratively with team members, and business partners to provide a positive customer experience for our caller • Assist with special requests as needed. • Complete additional tasks and other projects/duties as assigned.

**Only those lawfully authorized to work in the designated country associated with the position will be considered.**

**Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client's business needs and requirements.**