Program Manager

Program Manager

We're looking for a highly organized, customer-focused Program Manager to support our Convenience Store (C-store) business. The Program Manager leads large-scale customer deployment programs for national accounts, serving as the primary liaison between customers and cross-functional internal teams. This role is responsible for driving strategic implementation plans, coordinating resources, managing customer expectations, and ensuring successful execution of multi-site equipment rollouts from planning through completion. At Franke, you'll join a collaborative team where innovation, customer focus, and continuous improvement drive everything we do. This role offers the opportunity to lead high-impact programs for some of the industry's most recognized customers while building strong cross-functional partnerships across the organization. If you thrive in a fast-paced environment, enjoy solving complex challenges, and take pride in bringing projects from concept to completion, you'll have the opportunity to make a meaningful impact while growing your career with a global organization.

Location Requirement: This position is based onsite in Smyrna, TN and relocation assistance is not available. Candidates must either reside within a reasonable commuting distance of Smyrna or be able to relocate prior to their agreed-upon start date.

Essential Duties and Responsibilities:

• Lead multiple customer deployment programs and strategic initiatives simultaneously.
• Partner with customers to define project scope, timelines, objectives, and success criteria.
• Serve as the primary point of contact throughout the program lifecycle, providing clear communication to customers and internal stakeholders.
• Develop and execute detailed project plans, including schedules, resource planning, budgets, and forecasts.
• Coordinate cross-functional teams to ensure equipment, materials, and resources are available to meet program milestones.
• Proactively identify risks, remove roadblocks, and resolve customer issues through effective problem-solving and collaboration.
• Analyze program performance and develop recommendations for process improvements and operational efficiencies.
• Track project progress, maintain detailed documentation, and provide regular status updates to leadership and stakeholders.
• Facilitate program review meetings to capture lessons learned and drive continuous improvement.
• Provide training and guidance to internal teams to ensure alignment with customer expectations and program objectives.
• Travel to customer sites and internal locations as needed (approximately 50%).

Knowledge, Skills, and Abilities:

• Bachelor's degree in Business, Operations, Engineering, Supply Chain, or a related field required.
• Five (5) or more years of experience leading complex, cross-functional customer deployment programs or enterprise implementation programs required.
• Demonstrated experience managing multi-site customer rollouts for national or regional accounts, preferably within the convenience store (C-store), foodservice, or commercial equipment industry.
• Proven ability to manage multiple concurrent programs involving cross-functional teams, external customers, vendors, and third-party partners.
• Experience serving as the primary customer contact for program execution, ensuring milestones, timelines, and customer expectations are successfully achieved.
• Strong customer relationship management, stakeholder management, and executive communication skills.
• Excellent organizational, presentation, negotiation, and problem-solving abilities, with the ability to make sound decisions independently.
• Experience coordinating cross-functional teams across Operations, Manufacturing, Supply Chain, Engineering, Logistics, and Customer Service.
• Proficiency with Microsoft Office Suite, including Excel and PowerPoint, and Smartsheet or similar program management software.
• Ability to travel up to 50%.