CRC Coordinator - RVA (Richmond, VA)

Reuse Specialist - A2

Reports to: Site Executive Director

SCRAP is searching for an energetic and outgoing individual to fill the role of Reuse Specialist. This position is responsible for providing excellent customer service in a welcoming environment and receiving, processing and managing high quality and safe creative reuse materials for retail and online stores.

SCRAP's mission is to inspire creative reuse and environmentally sustainable behavior by providing educational programs and affordable materials to the community. To fulfill our mission, SCRAP operates a donation-based creative reuse store and education programming.

Job Summary

This position is well-trained in both the reuse supply/retail and recovery/donations duties and will be scheduled in both capacities in any given week dependent upon the needs of the organization. This position is responsible for providing excellent customer service in a welcoming environment and receiving, processing, and managing high quality and safe creative reuse materials for retail. This role will provide fast paced sorting and organization and/or physical support to the donations department and will be expected to engage in frequent moving of heavy items over the course of a shift. The Site Executive Director or designee will determine the scheduling needs for maximum efficiency.

Duties Include, But Are Not Limited To:

• Providing excellent customer service
• Ensuring customers are greeted professionally, warmly and helpfully
• Retail cashiering
• Opening/closing store as scheduled
• Inventory pricing
• Sort, stock, and organize sections
• Maintaining a clean and orderly shopping environment
• Assisting with display and promotions
• Offering creative advice as requested
• Maintaining high quality standards for handling materials
• Helping direct volunteers to ensure safe and efficient use of time
• Providing excellent customer relations while receiving materials
• Staying current on what materials are accepted
• Using appropriate protocol in processing received materials
• Using appropriate pricing protocol as directed by the Site Executive Director or designee
• Stock items according to accepted protocol onto the floor or back stock area
• Working with Reuse Supply Manager to develop efficient systems for materials processing
• Maintaining high quality standards for handling materials
• Help direct materials volunteers to ensure safe and efficient processing

Qualities

• Must have a passion for SCRAP's Mission
• Must have a commitment to reuse and some knowledge of the reuse sector
• Must have a passion for arts accessibility and removing barriers to participation in creation
• Must be capable of physical labor in a fast paced movement that includes being in a stationary or moving position for long periods of time (standing, sitting, moving), moving heavy items, and materials processing with a variety of materials and types of material donations
• Highly organized with regards to inventory, materials, and sorting

Other Duties

• Special projects and other duties as needed and assigned by Site Director

Working Conditions

• A high frequency of unassisted heavy moving of items (up to 50 lbs. on a regular basis per shift)
• Position oneself to bending, stooping and climbing
• Being in a stationary position (standing, sitting or walking) for extended periods of times
• Weekend schedule availability

Expectations of all SCRAP Staff:

Work as part of a team with other staff, volunteers, and programs to fulfill SCRAP's mission; communicate effectively and focus on good stakeholder relations; greet stakeholders professionally, warmly and helpfully; stay current with the environmental services community and sources of information and referrals for callers and customers; stay current with developments in reuse and recycling, including legislation and availability of recyclable materials markets; when necessary, say "no" tactfully and suggest other community resources to meet appropriate needs; and is an ambassador for SCRAP in the community.

In order to provide equal employment and advancement opportunities to all individuals, employment decisions at SCRAP will be based on merit, qualifications, and abilities. SCRAP does not discriminate in employment opportunities or practices because of race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, appearance or any other status protected by law or by SCRAP's values.