In-Office Client Experience Specialist

Future Opening: Client Service Representative Replies within 24 hours Health insurance Opportunity for advancement Paid time off Vision insurance 401(k) matching Location: Cresson, TX (In Office) Department: Client Experience Team Reports To: Director of Client Experience Position: Full-Time Barnes Lawn Doctor Western Rim LLC is a locally owned lawn fertilization and pest control company that has proudly served the Cresson and surrounding communities for more than 24 years. We are a Christian-led, people-first organization committed to excellence, integrity, and exceptional customer service. Our Why Serve Others - Serve Each Other - Serve Him We are looking for professionals who take ownership of their work, communicate effectively, and understand the impact they have on our clients and team. Position Summary The Client Service Representative (CSR) serves as the primary communication link between our clients and the company. This role is responsible for delivering a professional, timely, and exceptional customer experience through proactive communication, problem resolution, and coordination with our Operations, Sales, and Client Experience teams. Success in this role requires excellent communication skills, strong organization, attention to detail, and the ability to manage multiple priorities while maintaining a positive, solutions-focused attitude. Responsibilities Manage daily client communications by phone, email, and text Manage communication workflows through company systems Respond promptly to client questions and concerns Process client payments and account updates Coordinate service requests and scheduling support Assist with client retention and service recovery efforts Maintain accurate customer documentation Assist with overflow client communication during peak seasons Qualifications Minimum of four years of customer service, client support, or call center experience Strong verbal and written communication skills Professional phone presence with excellent listening skills Proven ability to resolve customer concerns while maintaining trust Advanced computer skills and the ability to learn multiple software systems Excellent organizational, time management, and multitasking abilities Reliable transportation; this is an in-office position What We're Looking For- The ideal candidate demonstrates: Personal ownership and accountability Professional, calm communication under pressure Strong attention to detail Consistent follow-through A collaborative, team-first mindset Adaptability and coachability A commitment to delivering an exceptional client experience Competitive pay based on experience Health insurance Paid time off Ongoing training and professional development A stable, values-driven workplace with long-term career growth Join Our Team If you are an experienced customer service professional who enjoys helping people, solving problems, and contributing to a positive team culture, we encourage you to apply. At Barnes Lawn Doctor, every interaction matters, and every team member plays an important role in creating an exceptional client experience. We look forward to learning more about you. Compensation: $18.00 - $22.00 per hour We are an equal opportunity employer and all qualified applicants will receiveconsideration for employment without regard to race, color, religion, sex,national origin, disability status, protected veteran status, or any othercharacteristic protected by law. Our Franchisees Need People Like You Here at Lawn Doctor, we have a very simple approach to our work—be safe, have fun, and change the world one lawn at a time. It’s the kind of approach that, not surprisingly, has led us to the highest customer satisfaction and retention rates in the industry. Lawn Doctor locations across the country offer phenomenal employment opportunities.* Whether you’re an experienced lawn care technician or just starting out on your career path, all you need is a passion for success and a strong work ethic to be a candidate to join your local Lawn Doctor franchise. No matter the task, our independent operators know that every Lawn Doctor employee plays an important role in providing customers with the great results they expect, while making the local community a little happier. Your work will never go unappreciated. Since each of our franchises is locally owned, you’ll get to work for and with people in your area and become part of a close-knit Lawn Doctor family. If you enjoy working outdoors, being largely self-directed with little supervision, and would like a chance to help make the world a greener place, we would love to talk to you. We appreciate your interest and hope to have you on board a local franchise team as soon as possible. * All Lawn Doctor locations are independently owned and operated. All positions identified here are positions offered by individual Lawn Doctor franchisees. Are you willing to undergo a formal background check and drug screening? * How many years of Customer Service experience do you have? * U.S. Equal Opportunity Employment Information (Completion is voluntary) We are an equal opportunity employer and all qualified applicants will receiveconsideration for employment without regard to race, color, religion, sex,national origin, disability status, protected veteran status, or any othercharacteristic protected by law. You are being given the opportunity to provide the following information in order tohelp us comply with federal and state Equal Employment Opportunity/Affirmative Actionrecord keeping, reporting, and other legal requirements. Completion of the form is entirely voluntary. Whatever your decision, it will not beconsidered in the hiring process or thereafter. Any information that you do providewill be recorded and maintained in a confidential file. Referral code from a current employee If no code provided, add their name instead. The time spent at Lawn Doctor was some of the best times! This company really knows what they are doing. Everyone there truly cares for you and your success, very rarely seen in any workplace. The owner is a very understanding man, and will work with you through all problems, even personal if you feel lead to share it with him. I really have no complaints about this job! #J-18808-Ljbffr Lawn Doctor Inc.