Logistics Operations Coordinator

Job Overview Are you passionate about coordinating logistics activities? If so, we have an opportunity that would allow you to oversee transportation and customs processes, providing customer service for shipment, receipt and documentation of imported/exported products in accordance with federal and foreign regulations. Responsibilities Develop and provide excellent customer service to internal and external customers at all times. Provide responsible supervision and control for all departmental activities. Assist in the retention and training efforts of staff and of customers. Address all employee performance problems promptly and directly in accordance with personnel policies. Oversee performance statistics. Examine various documents including invoices, bills of lading, and shipping statements to ensure compliance with federal and foreign regulations governing the shipment, receipt, and documentation of imported/exported products. Compute duties, tariffs, price conversions, weight, and volume of merchandise exported/imported to and from foreign destinations. Communicate with customs officials as appropriate to obtain release of incoming freight and resolve delays. Establish, monitor, and revise policies, procedures and service standards for customs clearance operations as dictated and allowed by applicable regulations. Ensure all policies and procedures are consistently administered. Identify areas of concern in clients’ import and export processes through monitoring of team performance against company and client standards, regular audit of shipment documents and accounting, and periodic client reviews. Communicate with operations manager regarding progress and problems or issues. Maintain a flexible work schedule, including outside normal business hours and after hours on call rotation. Effectively participate in and/or supervise department projects related to assigned area of responsibility. Qualifications High School Diploma or GED, minimum four years related experience. Bachelor’s Degree in International Business, Logistics, Supply Chain Management, Transportation, Finance, or related discipline preferred or equivalent combination of work experience and education. Working knowledge of ITAR, Import Brokerage, Export Compliance, Hazmat Regulations, and record‑keeping. Intermediate proficiency in Microsoft Office, internet, web‑based and job‑specific software applications. Proven experience in problem analysis, presentation of alternatives and implementing solutions. Benefits Competitive Paid Time Off. 401(k). Health insurance. Employee benefits platform offering discounts on gym memberships and a diverse range of retail, travel, car and hospitality brands, including pet insurance. #J-18808-Ljbffr