Customer Service Associate

Job Description Job Description Solar Contract Carpet is a trusted leader in providing flooring solutions for multi-family, commercial, and residential customers across Michigan. Our commitment to customer satisfaction, quality service, and operational excellence has made us a preferred flooring partner for property management companies and contractors statewide.

Position Overview:
We are seeking an experienced Customer Service Representative / Call Center Order Processor to join our fast-paced and growing team. The ideal candidate will have excellent communication skills, strong attention to detail, and the ability to manage multiple tasks while providing top-level customer support. This position plays a vital role in coordinating orders, assisting customers, and supporting our installers and sales team to ensure every job runs smoothly.

Responsibilities:
· Answer incoming customer calls and emails in a professional and courteous manner.
· Process flooring orders accurately using company software and established procedures.
· Communicate clearly with customers, installers, and account managers to confirm order details and scheduling.
· Speak directly with installers to address their needs or promptly route their requests to the appropriate team member for timely resolution.
· Provide quotes, product information, and order status updates to customers.
· Handle customer inquiries, complaints, and service issues with patience and professionalism.
· Collaborate with warehouse and installation departments to ensure timely fulfillment.
· Maintain detailed and accurate records of all customer interactions and transactions.
· Support the sales and operations teams with administrative tasks as needed.

Qualifications:
· Minimum 2+ years of customer service or call center experience (flooring or construction industry preferred).
· Strong verbal and written communication skills in English (required) .
· Spanish language skills are optional but considered a major plus.
· Proficient in Microsoft Outlook, Excel, and Word .
· Experience with order entry systems or CRM platforms preferred.
· Excellent organizational and multitasking abilities.
· Positive attitude and ability to work in a team-oriented environment.
· High attention to detail and commitment to accuracy.
· Must be able to pass a pre-employee Personality Skill Assessment, prior to any interview
Company Description The business of Solar Contract Carpet lies on the surface of the American real estate landscape. Over the past five decades, we’ve covered America with millions of square feet of flooring products. Our clients are as varied as the American business landscape. Apartments. Hotels. Condominiums. Offices.

Solar Contract Carpet is founded on a tradition of service, with skill and pride of workmanship at a time when commitment to craft is hard to find. Ours is a national organization of installers professionally trained and supervised. Account Managers who understand your precise needs and a professional customer service team that meets those needs.

Prompt personal service is assured in your place of business and high volume buying power guarantees the right price.

The key to our success for the past four decades has been our service. We get to know your property, we provide quality floor coverings that match your needs, and then we offer the highest level of customer care during the installation and beyond. Solar Contract Carpet completes thousands of expert installations every year.

Solar Contract Carpet...supplying surfaces to cover the landscape of American real estate for over 45 years. Company Description The business of Solar Contract Carpet lies on the surface of the American real estate landscape. Over the past five decades, we’ve covered America with millions of square feet of flooring products. Our clients are as varied as the American business landscape. Apartments. Hotels. Condominiums. Offices.\r\n \r\nSolar Contract Carpet is founded on a tradition of service, with skill and pride of workmanship at a time when commitment to craft is hard to find. Ours is a national organization of installers professionally trained and supervised. Account Managers who understand your precise needs and a professional customer service team that meets those needs.\r\n \r\nPrompt personal service is assured in your place of business and high volume buying power guarantees the right price.\r\n \r\nThe key to our success for the past four decades has been our service. We get to know your property, we provide quality floor coverings that match your needs, and then we offer the highest level of customer care during the installation and beyond. Solar Contract Carpet completes thousands of expert installations every year.\r\n \r\nSolar Contract Carpet...supplying surfaces to cover the landscape of American real estate for over 45 years.