Information Technology Specialist 3 (Data Communications), (NY HELPS), Box PIMS-1162/01716

The New York State Education Department's Office of Information Technology Services seeks an Information Technology Specialist 3 to administer Microsoft Teams Phone and Microsoft 365 services, providing senior technical support for provisioning, configuration, and troubleshooting. The role involves leading deployments and migrations, managing Mainframe operations, collaborating across teams, and providing technical guidance to staff. Based in Albany, this is a permanent full-time position reporting to an Information Technology Specialist 4. Five years of experience in networking and/or telecommunications involving design, analysis, capacity planning, monitoring, and performance evaluation of data communications networks Bachelor's degree in any field with 15 semester credit hours in networking/telecommunications and two years of experience (or equivalent substitutions) Microsoft Teams Phone and Microsoft 365 administration experience Experience with service health monitoring, call-quality troubleshooting, and complex technical deployments Knowledge of Mainframe services provisioning and user account management #J-18808-Ljbffr DGS Office of External Affairs