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Spa Associate

Hand & Stone - 24400 Commercial Dr - Rosenberg, TX

Job Description

Job Description

Benefits:

  • Flexible schedule
  • Paid time off
  • Training & development
  • Bonus based on performance
  • Competitive salary
  • Employee discounts
  • Free uniforms
  • Opportunity for advancement
Hand and Stone Massage and Facial Spa, located in Rosenberg, 77471, is seeking a Spa Associate specializing in front desk sales. A Spa Associate at Hand & Stone plays a crucial role in creating an outstanding experience for guests by providing excellent customer service and administrative support.

Key responsibilities include:
  • Providing excellent customer service, including greeting guests and building client relationships.
  • Communicating information about services, promotions, and sales.
  • Meeting sales goals and selling memberships, gift cards, and upgrades.
  • Managing administrative tasks such as answering phones, booking appointments, and filing.
  • Assisting with daily spa maintenance and upholding cleanliness standards.
  • Working as a team player with a positive attitude.
  • Assisting the Leadership Team with various tasks.
  • Promoting the health and wellness benefits of massage therapy.
  • Performing other duties as assigned.
Desired qualifications typically include:
  • Customer service experience, preferably 1-2 years or more.
  • Sales or retail experience, with salon/spa experience being a plus.
  • Technical skills, such as knowledge of Microsoft Office, spa management software (like Millennium or Spa Soft), and basic computer skills.
  • Strong soft skills including excellent communication, interpersonal skills, a positive attitude, reliability, organizational skills, and the ability to multitask and handle stressful situations.
  • Availability for flexible hours, including nights and weekends.
  • A high school diploma or equivalent education.
  • Being 18 years or older.
  • Must be self-motivated, confident, and extroverted
  • Ability to start and maintain conversations with guests.
  • A strong drive to achieve sales targets.
Overall, the role of a Hand & Stone Spa Associate requires a blend of customer service, sales, and administrative skills to ensure a positive experience for spa clients.

What We Offer:
  • Competitive Compensation -hourly wage PLUS commissions. This position goes beyond answering the phone at the front desk! Build Your Own Paycheck with our membership sales model!
  • Career Growth -You have the potential for rapid promotions, including management roles, based on performance
  • Ongoing Training -We are ALWAYS learning and improving.
  • Flexible Hours - Part Time and Full Time shifts available!
  • Positive and Professional Work Environment There is no I in team! We work together to meet the goals of the spa and have fun, while being professional
  • Employee Discounts -Who wouldnt want discounts on products, services, AND gift cards?
How You Contribute to Success:
  • Meet membership sales goals
  • Build client and member relationships to educate on options tailored to their needs.
  • Detailed knowledge of the menu of services dont worry, well train you!
  • Excellent customer service to members and guests
  • Flexibility and understanding that our business model is open 7 days a week and fills a variety of shifts.
  • Effectively communicate sales, promotions, and service options with clients
  • Uphold spa cleanliness standards
  • Bring a positive can-do attitude! At the front desk, you are the first impression of the spa!
  • Answer phones, schedule appointments, and file documents
  • Perform various other duties as assigned
Qualifications:
  • High School Diploma or Equivalent
  • 18 years old or older please
  • Strong organization and attention to detail
  • Team player with the ability to work independently with minimal supervision.
Vacancy posted 25 days ago
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