Customer Service Professional-Couplings

Customer Services Professional - Couplings

Flender is a leading global supplier for mechanical drive systems and has the reputation for highest performance, innovation, quality, and reliability of mechanical components for 125 years.

We're now hiring a talented Customer Services Professional for our team in Elgin, IL on a full-time basis. If you're eager for your next challenge, Flender is a great place to grow your career.

Position Overview / Responsibilities

• Effectively handles a high-volume, fast-pace coupling business which includes, but is not limited to:
• Independently processes purchase orders in SAP, including commercial, technical clarification and confirmations to customers
• Manages the order process from end to end
• Communicates with customer all order and product related topics (incl. technical aspects to some extent, order tracking, invoices, proposal generation and others)
• Independently prepares, clarifies and presents basic technical and commercial proposals using SAP, as well as internal tools
• Coordinates with the factories regarding lead times, expediting options, freight and other order management topics
• Supports quote process during peak times and communicates more complex technical solutions with HQ.
• Takes responsibility in triaging the Couplings mailbox
• Coordinates internal processes related to the coupling business (e.g. drop-shipment routing, purchasing, stockroom, shipping, receiving clarifications)
• Initiates and supervises rush orders and expedite requests within the Elgin organization and with intracompany suppliers.
• Effectively handles and supervises serial project business in terms of order management
• Initiates and manages material returns
• Creates purchase requisitions for the coupling team where needed
• Generates stock and usage reports
• Supports the coupling team in a flexible and adequate way
• Implements process improvements for the product group to reduce manual efforts and improve the overall cost situation

Required Knowledge / Education / Skills

• Communication skills for technical and commercial clarifications with customers.
• Intermediate knowledge of MS Office tools (Outlook, Excel, Word, PowerPoint).
• Capable of working with others in a team environment.
• Open and capable of analyzing and improving processes, business methods and / or technical components.
• Capable of independently managing tasks and setting realistic goals to achieve targets.

Flender as an employer offers:

• Paid Time Off (18 Days)
• Paid Holidays
• Tuition Reimbursement
• Medical, Dental, Vision, Life Insurance
• Flexible Spending Account
• Health Savings Account
• 401k (6% Employer Match)
• Employee Assistance Program