Catering Lead

Catering Lead Job Description Role Summary: The Catering Lead is a key leadership position responsible for the end-to-end execution of our catering business. This individual ensures that every catering order is prepared with excellence, delivered with care, and executed with the signature Chick-fil‑A hospitality. You will serve as the primary bridge between the Front of House (FOH) and Back of House (BOH) to ensure seamless operations and 100% order accuracy. Key Responsibilities 1. Order Management & Coordination Oversee all catering delivery and pickup orders, ensuring they are scheduled and prepared on time. Act as the primary point of contact for catering guests, taking orders via phone or in‑person with a professional and helpful demeanor. Coordinate daily with BOH leadership to communicate large order requirements and timing. Collaborate with FOH to ensure proper staffing for deliveries and order assembly. 2. Preparation & Quality Assurance Assist in the physical preparation and packaging of catering orders (trays, boxed meals, etc.). Perform final accuracy checks on every order, ensuring all condiments, paper goods, and beverages are included. Maintain a clean and organized catering station, ensuring all supplies are stocked and ready for high‑volume periods. 3. Delivery & Setup Execute professional deliveries to local businesses, schools, and community events. Provide high‑level setup at delivery locations, ensuring the presentation meets Chick‑fil‑A standards. Maintain the cleanliness and maintenance of the catering delivery vehicle. 4. Hospitality & Relationship Building Embody the "Remark"able guest experience by being "Second Mile" focused during every interaction. Follow up with guests after large events to ensure satisfaction and build long‑term relationships. Handle guest concerns with grace and a "My Pleasure" attitude. Qualifications Proven experience in a fast‑paced food service or hospitality environment. Strong organizational and multi‑tasking skills. Excellent communication skills and the ability to lead a team through high‑pressure situations. A valid driver’s license and a clean driving record (for delivery purposes). Ability to lift up to 40 lbs and stand for extended periods. Success Metrics 100% Order Accuracy Rate. On‑time delivery and pickup percentage. Positive guest feedback and repeat catering business. #J-18808-Ljbffr Chick-fil-A