Fire Dispatcher, Emergency Communications Specialist

Role Overview

Apply your fire-dispatch and emergency communications expertise to help improve AI systems through high-quality operational input, evaluations, and feedback. This remote contract role focuses on the practical work of prioritizing emergency requests, routing information accurately, and communicating clearly in high-pressure scenarios. No prior AI experience is required.

Key Responsibilities

• Receive and assess simulated or real-time emergency requests, determine urgency, and assign appropriate resources using established protocols.
• Triage incoming information across multiple communication channels to support timely, accurate routing.
• Use standardized dispatch scripts and checklists to maintain procedural consistency and alignment with best practices.
• Document scenario responses and communication flows clearly and in a structured format to support AI learning.
• Evaluate AI-generated protocols or automated responses, identify issues, and recommend improvements.
• Provide concise feedback on the effectiveness and clarity of AI-generated communications.
• Work with project coordinators to meet quality standards and operational objectives.

Qualifications

• Significant experience as a fire dispatcher, emergency communications specialist, or in an equivalent role.
• Strong ability to prioritize and triage requests accurately under pressure.
• Exceptional multitasking skills, including managing simultaneous radio, phone, and digital-platform requests.
• Proficiency in applying, following, and interpreting standardized emergency protocols and checklists, including APCO/NENA certification.
• Clear, concise, professional written and verbal communication skills.
• Ability to make rapid, accurate prioritization decisions in high-pressure environments.
• Familiarity with emergency-dispatch workflows and their operational challenges.
• Experience helping train, evaluate, or improve operational procedures is a plus.

Work Terms

• Remote contract engagement.

Compensation

• $30 to $55 per hour.