Fulfillment Coordinator

Position: Fulfillment CoordinatorReports to: Regulatory Compliance DirectorCompany Value StatementsIn the performance of their respective tasks and duties, all employees are expected to demonstrate the following:· Acting with the highest level of honesty, trust, character, and transparency.· Making a unified effort to achieve the goals of the organization, embracing accountability for exceptional performance every day.· Commitment to excellence in reaching our full potential as individuals and as an organization, surpassing the ordinary and the expectations of our stakeholders.· Approaching every challenge with creative energy, discovering unique solutions to maximize success; focus on creating and delivering compelling customer value.· Belief in the power of a diverse workforce and in creating a positive impact on both the environment and our community.Summary/ObjectiveTo provide agents with the necessary supplies and powers needed to execute bonds by performing the following: Replacing approximately 15,000 powers monthly to our agents in a timely manner. Lifting (10-20) pound packages to restock the supply room, and/or deliver a package to the mail bin. Review the agency status and agency warning to ensure powers are accurately replaced. Answer incoming calls, fill supply order requests, scan, and link documents in the Image now system and follow up on unsigned receipt of powers. Correspond with FedEx when deliveries are missing and/or delayed in shipment.Essential Functions50% Agent Power ReplacementCheck the agent's status and the system warnings prior to sending replacement powers to determine if there are any exceptions. Accurately manage the agent’s inventory to verify the number of powers to replenish, per denomination. Advance and overnight powers as instructed by management. Process and send out initial inventories for new agents. Maintain the incoming receipt of powers through (Fax/portal) to ensure the agent received the delivered powers.30% Supply ManagementFill supply orders upon receipt of request. Process and send out initial supplies and startup folders for new agents. Organize and maintain the powers and supplies stored within the BSS storage room. Monitor and maintain the inventory of documents generated in house as well as those provided by vendors.10%- Clerical/Special ProjectsArchive documents in the Image now system. Link the following imaged documents: execution reports, discharges, and misc. agency information. Compare FedEx next day/two-day mailing fees to mitigate cost for FedEx mail outs.10% Customer ServiceProvide customer service regarding replacement powers, supply orders and FedEx tracking numbers on next day packages. Run powers to replenish report weekly, and follow-up on unsigned receipt of powers. Gather supporting documentation for research on missing and expired powers.Supervisory ResponsibilityNot ApplicableWork EnvironmentThis position operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.Physical DemandsThe physical demands that must be met by an employee to successfully perform the functions of this job.· Stand or Sit: Must be able to remain in a stationary position 50% of the time.· Walk: Occasionally move about inside the office to access file cabinets, office machinery, etc.· Use hands/fingers to handle or feel: Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer.· Talk/Hear: Frequently communicates with Agents who have inquiries about their agency or services. Must be able to exchange accurate information in these situations.· Vision/See: Must be able to inspect documents/spreadsheets for accuracy.· Carry weight/Lift: Occasionally moves or lifts up to 20 pounds.Position Type/Expected Hours of WorkThis position is a full-time 40 hours per week position working five days a week Monday through Friday. The hours are 8:00am to 5:00 pm. Must be flexible with work schedule to meet business needs.TravelTravel is not expected for this position.Required Education and ExperienceThis position requires a high school diploma/GEDPreferred Education and ExperienceOral and written communication skills, 1-2 years of Office and computer skills, Customer service related experience. Proficient with Alpha and 10 key processing. Possesses the ability to plan effectively, stay organized, and handle multiple priorities while working independently.The preceding position description has been designed to indicate the general nature of the work performed, the level of knowledge and skills typically required, and the usual working conditions of this position. It is not designed to contain or be interpreted as a comprehensive, complete, or exclusive list of the duties of the position. Additional and different duties may be assigned from time to time. We are an E-Verify company.Bankers Financial Corporation and its subsidiaries are Equal Opportunity Employers. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, or any other status protected by law. We are committed to providing reasonable accommodations to qualified individuals with disabilities.Employment with Bankers Financial Corporation and its subsidiaries is at-will, meaning that either the employee or the company may terminate the employment relationship at any time, with or without cause or notice. Employment may also be contingent upon the successful completion of a background check and/or drug screening, where applicable. Applicants must be authorized to work in the United States. #J-18808-Ljbffr