Medical Receptionist

Modena Health (“MH”) and Modena Allergy & Asthma (\"MAA\")are leading and rapidly growing medical practices specializing in allergy, asthma, and immunology care, with clinics across Southern California and Arizona—and ambitious plans for national expansion. We are physician-led, hospitality-focused, and technology-enabled, committed to transforming allergy care while advancing clinical research and expanding access to cutting-edge medicine. Known for our high standard of excellence, we provide compassionate, patient-centered care for both pediatric and adult patients. Our model combines hospitality-driven service with innovative technology solutions that streamline operations, improve clinical outcomes, and enhance the experience for both patients and providers. At Modena, we aim to hire great people, treat them well, and help them find meaning and purpose in our mission. Our dedicated team values collaboration, positivity, and growth while striving to improve lives through expert diagnosis, treatment, and research. We are looking for high-energy, kind, and collaborative individuals eager to grow personally and professionally while making a meaningful impact in the lives of others. Position Summary We are seeking a highly skilled and compassionate Medical Receptionist/Patient Services Representative to join our team. This unique position is ideal for someone who thrives in a dynamic and patient-centered environment. This role is non-exempt (hourly) and full-time, working 40 hours per week, Monday through Friday . This role will be based primarily in our La Jolla clinic but may also provide support to other nearby locations within San Diego County. The ideal candidate is adaptable and enjoys collaborating across multiple sites to ensure seamless operations and excellent patient experiences. Key Responsibilities Front Office & Administrative Duties: Greet patients and visitors warmly and professionally. Manage check-in and check-out processes, verify insurance, and collect co-pays. Schedule patient appointments, testing, and follow-ups in collaboration with providers. Submit and track prior authorizations, including verifying insurance and submitting required documentation. Answer incoming calls and respond to patient inquiries with courtesy and accuracy. Maintain up-to-date, HIPAA-compliant records in the electronic health record (EHR) system. Ensure the front office area remains clean, organized, and well-stocked with necessary forms and supplies. Assist with emergency response protocols by alerting clinical staff as needed. Contribute to the onboarding and training of new team members to build support and cross-functional skills. Qualifications & Requirements Education: High school diploma or equivalent required. Experience: 3+ years of experience in a front desk, medical receptionist, or other administrative role. Experience with insurance verification, scheduling, and electronic health records preferred. Licensure & Certifications: CPR certification (or willingness to obtain upon hire). Skills & Abilities: Strong interpersonal, customer service, and communication skills. Excellent organizational and multitasking ability in a clinical setting. Knowledge of medical terminology and EHR systems. Familiarity with HIPAA and OSHA compliance standards. Ability to remain composed in fast-paced and emergency situations. Commitment to patient confidentiality and high-quality service delivery. Preferred Qualifications: Prior experience in allergy, immunology, or respiratory care settings. Experience submitting and managing insurance prior authorizations. Compensation The hourly range for this position is $20.00-28.00/hour. The actual compensation for this role will be determined by a variety of factors, including but not limited to the candidate’s skills, education, and experience. Physical Requirements Ability to stand, walk, and move throughout the clinic, if applicable, for extended periods; occasionally lift objects up to 25 lbs., bend, stoop, or reach as needed. Frequent use of hands and fingers for patient care and equipment operation. Must have normal (or corrected) vision and hearing and be able to respond quickly in a fast-paced clinical environment, if applicable. What We Offer Competitive compensation and professional development opportunities. Full-time employees are eligible for Modena Health’s benefits package, which includes medical, dental, and vision insurance, as well as a 401(k) retirement plan with employer matching. Paid time off (PTO), sick time, floating holidays, and holiday pay are also available to eligible full-time employees in accordance with company policy. Opportunity to shape the future of a thriving allergy and asthma practice in beautiful San Diego (and across our expanding network) A supportive, mission-focused culture where your contributions directly impact patient outcomes and team growth California Consumer Privacy Act (CCPA) Notice Modena Health (“MH”) and Modena Allergy & Asthma (\"MAA\") complies with the California Consumer Privacy Act (“CCPA”). Personal information provided in the job application process will be collected, used, and retained in accordance with applicable privacy laws. Candidates may request additional information regarding the categories of personal information collected and the purposes for which it is used during the hiring process. Voluntary Self-Identification For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file. As set forth in Modena Allergy + Asthma’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law. If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows: A \"disabled veteran\" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability. A \"recently separated veteran\" means any veteran during the three‑year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service. An \"active duty wartime or campaign badge veteran\" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense. An \"Armed forces service medal veteran\" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985. #J-18808-Ljbffr Modena-Allergy-Asthma