Client Services Coordinator (CSC)

Assistant Client Manager – Employee Benefits Hybrid | Scottsdale, Chandler - Arizona At Alera Group, our Employee Benefits teams help organizations attract, retain, and engage their workforce through creative, compliant, and competitive benefits strategies. We’re seeking an Employee Benefits Assistant Client Manager who will make a meaningful impact by delivering proactive client service, thoughtful benefits strategy, and a high‑touch experience for both clients and employees. About Alera Group Founded in 2017, Alera Group has grown to become the 14th largest broker of U.S. business. We are passionate about our clients’ success in Employee Benefits, Property & Casualty Insurance, Retirement Plan Services, and Wealth Services. With offices nationwide, our collaborative approach allows us to deliver national strength with local service. Responsibilities Receive or initiate communication with employer groups, insurance carriers, and other vendors regarding claims payment issues, eligibility/termination provisions, billing, contract inquiries, and compliance with Plan Documents and legislation, providing quality service and efficient processing of information. Work with the Client Manager as a liaison between carriers and vendors to coordinate and implement changes, renewals, and new group business. Act as the point person for group and consultant coordination. Assist in preparation for and with on‑site enrollment meetings at the group location as requested by the Client Manager. Assist with establishment and onboarding of new groups and renewal of existing groups. Prepare and produce reports as requested by groups following established procedures. Maintain and update pertinent information in BCG internal systems and Customer Relations Management (CRM) in a timely fashion. Assist with audits such as eligibility and carrier record reviews when requested. Travel locally to client meetings and events as required. Perform other duties as assigned by Management. Qualifications One to three years of group medical insurance experience involving plan administration or equivalent combination of education and insurance experience. One year of experience in an employee benefits consulting or broker office. Working knowledge of medical terminology, group medical insurance terminology, and regulatory requirements and restrictions. Experience with self‑funded and fully insured large and small group plans. Ability to read and interpret contract documents and to write routine reports and correspondence with assistance from a senior level member of the Client Services team. Proficient verbal and written communication skills as well as strong organizational and customer service skills. Proficient PC and data entry skills with experience in MS Word, Excel, and Outlook. Basic mathematical aptitude. Education Requirements Bachelor’s degree in business or related field, or the equivalent combination of education and experience. Benefits Comprehensive benefits including medical, dental, vision, life and disability coverage, 401(k), generous PTO, and more. Meaningful impact: Help clients and employees navigate benefits programs that drive retention, engagement, and satisfaction. Growth & learning: Opportunities to deepen expertise and gain exposure to a variety of clients and industries. Collaborative culture: Work in a team‑oriented environment that values accountability, partnership, and the principles of The Collaborative Way. Work Model Hybrid – 2 or fewer days in office. Local travel may be required. Professional Development Role‑specific learning paths. Leadership development programs. Technical and compliance training. Industry certifications and continuing education support. Peer learning and knowledge‑sharing communities. We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, or any other protected class. #J-18808-Ljbffr Alera Group, Inc.