Production Supervisor - 1st Shift, CAR (Center Analysis & Repair)

Server RMA Operations Supervisor

Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world. A career at Flex offers the opportunity to make a difference and invest in your growth in a respectful, inclusive, and collaborative environment. If you are excited about a role but don't meet every bullet point, we encourage you to apply and join us to create the extraordinary.

Job Summary

WORK HOURS: 1ST SHIFT, M-SAT, 7 AM - 4 PM

Server RMA Operations General Purpose Responsible for leading the daily operations of the Center Analysis & Repair (CAR), ensuring safety, quality, productivity, repair effectiveness, failure analysis accuracy, and customer satisfaction. The CAR Supervisor manages teams performing server diagnostics, debugging, root cause analysis, board-level repair, and component replacement.

Principal Accountabilities

• Lead Debug, Failure Analysis, and Repair Technicians.
• Manage daily CAR operations and staffing.
• Monitor and report Productivity, FPY, Repair Yield, TAT, Cycle Time, Utilization, Scrap and Customer Escapes.
• Drive root cause analysis and corrective actions.
• Support server, motherboard, and board-level repair activities.
• Ensure compliance with ESD, ISO, Quality and Safety requirements.
• Support NPI and new repair processes.
• Partner with Engineering, Quality and Manufacturing teams.
• Lead employee coaching, performance reviews and development plans.

Job Requirements

Education: Bachelor's degree preferred/optional, in Electrical Engineering, Electronics Engineering, Computer Engineering, Industrial Engineering, Manufacturing Engineering or related technical discipline. Equivalent technical education and relevant experience may be considered.

Required Experience: Minimum 5 years in electronics manufacturing, failure analysis, debug, repair, test or technical operations. Minimum 2 years of leadership or supervisory experience.

Technical Knowledge: Advanced knowledge of electronics troubleshooting, board-level repair, root cause analysis, server architecture, SMT manufacturing processes, schematics, PCB layouts, diagnostics and repair methodologies.

Preferred Technical Experience: Server repair and diagnostics; motherboard and level board repair; ASIC troubleshooting and replacement; CPU and microprocessor diagnostics and replacement; BGA troubleshooting; use of oscilloscopes, digital multimeters, power supplies and diagnostic equipment.

Leadership & Business Skills: Strong people management, coaching, communication, conflict resolution and employee development skills. Advanced Excel preferred. Proficient in Excel, PowerPoint, Word and Outlook. Strong analytical and KPI reporting capability.

Preferred Qualifications: Lean Manufacturing experience; Six Sigma Green Belt preferred; IPC-A-610 knowledge; IPC-7711/7721 preferred; ERP/MES experience; Server RMA operation experience.

Key Performance Indicators

First Pass Yield (FPY), Repair Yield, Failure Analysis Accuracy, Productivity, Turnaround Time (TAT), Cycle Time, Customer Escapes, Scrap, Labor Efficiency, Training Certification Compliance, Employee Retention and Safety Performance.

Preferred Candidate Profile

Strong technical leader with hands-on experience in server repair, board-level troubleshooting, failure analysis, ASIC and microprocessor repair, SMT processes, KPI management, and leadership in a high-volume electronics manufacturing environment.

Benefits

What you'll receive for the great work you provide:

• Full range of medical, dental, and vision plans
• Life Insurance
• Short-term and Long-term Disability
• Matching 401(k) Contributions
• Vacation and Paid Sick Time
• Tuition Reimbursement

Job Category

Operations

Relocation: Eligible for domestic and international relocation

Is Sponsorship Available?

Yes

Flex is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities. We do not discriminate based on: age, race, religion, color, sex, national origin, marital status, sexual orientation, gender identity, veteran status, disability, pregnancy status, or any other status protected by law. We're happy to provide reasonable accommodations to those with a disability for assistance in the application process. Please email View email address on click.appcast.io and we'll discuss your specific situation and next steps (NOTE: this email does not accept or consider resumes or applications. This is only for disability assistance. To be considered for a position at Flex, you must complete the application process first).