Business Process Consultant

We're looking for a Business Process Quality Consultant to help shape and scale the operational framework behind innovative products and services. This role sits at the intersection of business operations, process improvement, product delivery, and cross-functional collaboration. You'll partner with leaders across Engineering, Product, Sales, Marketing, Service Delivery, and Customer Support to design, optimize, and launch scalable business processes that support new offerings from concept through delivery. If you enjoy solving complex business problems, creating structure from ambiguity, and driving organizational alignment, we'd love to hear from you. What You'll Do Design and implement end-to-end business processes that support new product and service delivery lifecycles. Partner with cross-functional stakeholders to align workflows, ownership, accountability, and decision-making responsibilities. Lead process discovery efforts through stakeholder interviews, workshops, and operational analysis. Create process maps, playbooks, workflows, and documentation that improve visibility and execution across teams. Facilitate process reviews and working sessions to ensure successful adoption of new ways of working. Collaborate with Engineering, Product, Marketing, Sales, Delivery, and Support teams to drive operational readiness for new service launches. Analyze performance, identify gaps, and recommend process improvements that increase efficiency, consistency, and scalability. Support early customer and stakeholder rollouts, incorporating feedback to continuously improve operational procedures. Present recommendations, insights, and strategic process initiatives to business leaders and key stakeholders. Help prepare programs for expansion across North America and global markets. What We're Looking For Required Qualifications Bachelor's degree in Business, Engineering, Operations, or a related field. 5-7+ years of experience in business process improvement, process consulting, operational excellence, program management, or a related discipline. Equivalent combination of education and experience will be considered, including candidates with 12+ years of relevant experience and a high school diploma/GED. Ability to travel up to 20%, including occasional overnight travel. Valid driver's license and ability to travel between company locations as needed. Preferred Qualifications Experience leading process improvement initiatives across multiple business functions. Strong analytical, problem-solving, and stakeholder management skills. Excellent written, verbal, and presentation communication abilities. Expertise creating process documentation using Visio, Word, Lucidchart, or similar tools. Experience supporting customer-facing operations, service delivery, or go-to-market initiatives. Background in technology, engineering, automation, manufacturing, or other complex operational environments. Experience supporting New Product Introduction (NPI) programs. Lean, Six Sigma, Continuous Improvement, or Operational Excellence certifications. Experience implementing scalable processes across regional or global organizations. Ability to influence stakeholders and drive alignment without direct authority. Familiarity with CRM, ERP, workflow automation, or business process management tools. Why This Role? This is an opportunity to make a visible impact on how new products and services are delivered across the organization. You'll work directly with business leaders, help build operational frameworks from the ground up, and create scalable processes that support growth, innovation, and customer success. #J-18808-Ljbffr Insight Global