Senior TPM - Enterprise Observability & Delivery

STAGING / TEST ENVIRONMENT for AMEX Internal purposes only. If you are attempting to apply for a job at American Express, please visit our Career Portal. Job Description - Senior Technical Program Manager - Enterprise Observability (24004642) Senior Technical Program Manager - Enterprise Observability - 24004642 Description You Lead the Way. We’ve Got Your Back. With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally. At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong. Join Team Amex and let's lead the way together. As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers’ digital lives.Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems.American Express offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source.And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development.Find your place in technology on #TeamAmex. Let’s share success. Global Infrastructure Enterprise Observability aims to enable internal applications to leverage best in class observability solutions to reduce MTTD and MTTR with logs/traces/metrics, data-driven business processes, architecture simplification, and cost transparency. A successful Technical Program Manager knows that delivering on that promise takes foresight, planning and agility. Our Technical Program Managers have the passion and energy to work in a startup-like, entrepreneurial, and fast paced environment, and they have the willingness, energy and technical ability to roll up their sleeves and work directly with the solutions. The ideal candidate for this role has the maturity, confidence, and experience to manage and collaborate with a multitude of partners, and the ability to influence and communicate across multiple stakeholders and levels of leadership, speaking at the appropriate level of detail to audiences ranging from business executives to technology delivery teams. Let’s build on what you know. If you have proficiency and experience with developing program strategies while owning and leading multiple, simultaneous engagements with key stakeholders, you'll find a fit with our Enterprise Observability team responsible for developing and maintaining Observability solutions to serve Amex Applications to provide the correct inputs for data-driven assessments of workload placement benefits, risks, and costs. Here’s just some of what you’ll do: Develop strong customer relationships that enable the Enterprise Observability team to become a trusted advisor to our stakeholders and business partners Gather functional and business requirements from stakeholders and translate into actionable deliverables by working with engineers, architects,1 and leaders Ensure ongoing identification and completion of deliverables, managing schedules, meeting milestones, and ensuring technical success. Ensure accurate reflection of project/program budgets, forecasts and actuals with related tools Monitor and communicate the progress of solution delivery and ensure timely and effective communication of its status in terms of cost, forecast, schedule and assessment of risks/issues Negotiate and influence cross-functional teams to ensure appropriate resourcing levels are engaged and maintained throughout the execution of the plan Anticipate delivery risks and issues and ensure that appropriate mitigation planning is in place Ensure effective usage of change control procedures and processes to retain control of scope, schedule and cost Steer technical program conversations (e.g., relating to architectural approach and system design) and articulates solutions; co-develops and documents solution Collaborate with product and engineering leaders to build implementation roadmaps Provide and consolidate inputs for leadership updates; facilitate meetings with leadership on delivery status and key decisions Are you up for the challenge? Here’s what you should have: Bachelor’s Degree in related field required; advanced degree and/or valid industry certifications preferred Extensive experience in a team leadership role, directly interfacing with executive customers and leading team members in concurrent workstreams to deliver specific outputs of value to customers Excellent organizational, analytical, and consultative problem-solving skills, with a strong business and financial aptitude Experience with ServiceNow and other IT Asset Management tools Strong analytical skills with validated ability to understand and document business data requirements Operational knowledge of IT infrastructure domains including data centers, network / communications, server utilization, virtual environments, storage, public and private cloud usage and billing, application development and maintenance Technical application implementation experience especially related to knowledge and application of relational database concepts, working with large data sets and quickly detecting / resolving data-related issues, and leading iterative technical design activities. Customer-focused attitude - a real customer advocate that can translate customer needs and strategies into the reporting, analytics, data and stakeholder management necessary to drive success Ability to lead customer training, design and knowledge transfer sessions. Strong skills in data analysis/manipulation Minimum Qualifications Salary Range: $110,000.00 to $190,000.00 annually + bonus + benefits The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors. We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include: 6% Company Match on retirement savings plan Free financial coaching and financial well-being support Comprehensive medical, dental, vision, life insurance, and disability benefits Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually. US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and thePay Transparency Policy Statement. Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions. Job Job Technology Primary Location Primary Location US-Arizona-Phoenix Other Locations At American Express, you'll be recognized for your contributions, leadership, and impact - every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong. American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. Additional Note for US Applicants: American Express does not currently utilize the AI capabilities of its application management platform in making employment decisions. If you have a disability and would like to request an accommodation in order to apply for a position you may contact us by emailing View email address on click.appcast.io . Please indicate if you would prefer a response via email or phone. US applicants may also contact us by using the US Toll Free number View phone number on click.appcast.io. #J-18808-Ljbffr American Express Company