Branch Operations Manager

The Senior Operations Leader will be responsible for managing all branch-level operations and sales activity for a location generating $10M+ in annual revenue. This includes oversight of service delivery, staff and contractor performance, financial results, and customer satisfaction across core service lines. Key Responsibilities Operational & Financial Leadership Own full P&L responsibility, including revenue growth, margin performance, EBITDA targets, billing accuracy, and cost control Manage work-in-progress, invoicing, lien waivers, subcontractor payments, and backlog visibility Ensure safe, timely, and high-quality execution across all service lines Team & Culture Development Recruit, develop, and retain high-performing managers, supervisors, and field teams Establish clear performance expectations and foster a culture of accountability, safety, and continuous improvement Lead and coordinate both internal teams and independent contractors Client & Business Growth Serve as a senior point of contact for key clients, maintaining strong relationships and driving retention Address service issues proactively and ensure consistent client satisfaction Partner with sales leadership to support proposals, expand services, and identify new growth opportunities Process & Performance Improvement Implement operational best practices, process improvements, and technology initiatives Drive productivity, quality, and efficiency across all branch and satellite operations Qualifications & Experience Leadership Experience: 10+ years leading branch or multi-department operations with full financial accountability Industry Background: 7+ years in construction, renovation, painting, restoration, or another high-volume, transactional service environment Financial Expertise: Proven success managing P&L, budgets, and operational financial metrics Project Oversight: Experience leading large-scale projects and teams with strong attention to timelines and quality Client-Facing Skills: Excellent communication and relationship-building abilities Sales & Growth Mindset: Comfortable supporting business development and proposal efforts People Leadership: Experience managing managers, project leaders, and field supervisors Technology: Proficiency with Microsoft Office and ability to adapt to new systems Language Skills: Bilingual English/Spanish strongly preferred Mobility: Valid driver’s license with regular local travel Compensation & Work Structure Competitive base salary starting at $130,000+ Performance-based bonus paid out quarterly Vehicle allowance and mileage reimbursement Flexibility to work extended or non-standard hours as business needs require Seniority level Mid-Senior level Employment type Full-time Job function General Business and Management Industries Facilities Services and Consumer Services Benefits Medical insurance Vision insurance 401(k) #J-18808-Ljbffr