Service Advisor

Job Description

Job Description

Service Advisor

About Us

United Motorsports of Lexington is a premier provider of high-performance motorcycles, ATVs, side-by-sides, dirt bikes, pontoons, jet skis, and other motorsports vehicles. With ten convenient locations across Kentucky, Ohio, and West Virginia , we take pride in offering top-tier products and delivering exceptional customer service. As an authorized dealer for industry-leading brands such as Kawasaki, Can-Am, Polaris, Honda, Suzuki, KTM, Sea-Doo, Yamaha, Ducati, and Triumph , we are passionate about powersports and committed to helping our customers fuel their passion for adventure.

Job Description

Are you ready to turn your passion for motorsports and the outdoors into a rewarding career? United Motorsports is seeking enthusiastic and driven Service Advisor to join our team!

Looking for a job that combines competitive pay with great culture? Have you been considering the motorsports industry but don't know how to break in? Are you an outdoors enthusiast and have experience working in a fast-paced environment? Are you passionate about delivering a unique customer experience that creates a memorable and outstanding impression? If you answered yes to any of these questions, we want to talk to you.

What You’ll Do:

• Serve as the primary customer contact throughout the service process and provide professional, consistent experience from initial contact through unit delivery.
• Create accurate repair orders with complete customer and unit information, clearly written customer concerns, required recall/service-action information, and all applicable jobs or maintenance recommendations.
• Complete or coordinate required unit check-in documentation, including signatures, condition photographs, VIN, mileage / hours, visible damage, missing items, and other intake information required by Appendix A.
• Prepare detailed estimates and explain recommended work, pricing, timing, parts status, warranty considerations, and available repair or maintenance options to the customer.
• Obtain and document customer authorization before repairs proceed and obtain additional authorization whenever the estimated total changes by more than 10% or additional work is identified.
• Maintain documented customer communication throughout the repair, communicating new information promptly and providing an update at least every 48 hours when there is no new information.
• Coordinate workflow information with Technicians, Parts, the Warranty Administrator, Porter / Expeditor, Sales Department, and Service Manager so repair orders continue moving efficiently.
• Document all customer contacts, approvals, declined work, parts delays, backorders, third-party or customer-supplied parts, quoted prices, and other information needed for continuity of the repair.
• Review technician findings and completed work, ensure Notes, Resolution, and Recommendations are understandable and complete, and confirm the repair order is ready for final quality-control review.
• Notify the customer only after the repair order is fully completed and reviewed; explain work performed, final cost, declined or recommended work, and pickup/delivery arrangements.
• Obtain required final customer signatures, provide applicable repair-order copies, schedule future service when appropriate, and support a professional customer handoff.

What We’re Looking For:

• Proven work experience as a Service Advisor or similar role
• Self-motivated with strong customer service skills
• A strong understanding of the powersports industry, including the technology and maintenance requirements. 
• Proficiency with industry-specific software (Lightspeed)
• Excellent customer service skills, including interpersonal communication expertise.
• Strong organizational, decision-making, and problem-solving skills

Education and Experience

• High School Diploma or Equivalent
• 1+ Years Experience in Related Industry 
• Customer Service Experience
• Previous Dealership Sales Experience a Plus

Why United Motorsports?

• Vacation Pay
• Medical
• Dental
• Vision
• 401(K) with Company Match
• Company Paid Life Insurance
• Employee discounts on brands you love