Imaging Operations Manager

Responsibilities Drive financial and capacity excellence: oversee site financials to promote positive revenue and margin trends, direct capacity planning, equipment utilization, and comprehensive disaster recovery processes. Ensure operational compliance and security: guarantee all physical and digital document handling processes strictly align with organizational security policies, internal imaging standards, and local labor laws to maintain an audit‑ready environment. Lead large‑scale federal document processing and imaging operations, ensuring compliance with all contract requirements, security standards, and customer service level agreements. Oversee end‑to‑end imaging workflows including receiving, preparation, scanning, indexing, quality control, data validation, storage, and destruction activities, ensuring strict adherence to chain‑of‑custody requirements, IRS Publication4812 controls, NARA requirements, privacy regulations, and organizational security standards. Manage disaster recovery, business continuity, operational readiness, and risk mitigation activities to ensure uninterrupted service delivery. Develop and maintain strong customer relationships while serving as the primary operational point of contact for federal stakeholders, auditors, and internal leadership teams. Utilize data analytics, operational metrics, and continuous improvement methodologies to drive productivity, quality, and customer satisfaction. Lead multiple shifts and departments while fostering a culture of accountability, engagement, safety, and operational excellence. Direct workforce planning, recruiting, onboarding, training, succession planning, and employee development initiatives. Ensure audit readiness and compliance with all federal, state, local, and company regulations. Skills & Qualifications 7+ years of experience leading large‑scale document imaging, records management, business process outsourcing (BPO), logistics, or federal operations environments. Experience managing operations of 100+ employees is required, including multiple supervisors, team leads, and cross‑functional teams. Demonstrated success leading multi‑shift operations in highly regulated environments requiring strict security and compliance controls. Strong financial acumen with experience managing budgets, labor forecasting, productivity targets, and operational P&L performance. Extensive knowledge of high‑volume document processing, imaging workflows, quality assurance programs, chain‑of‑custody controls, and records management best practices. Experience supporting federal government contracts, IRS programs, or other regulated government customers strongly preferred. Proven ability to lead organizational change, drive continuous improvement initiatives, and implement scalable operational processes. Bachelor’s Degree required; Master’s Degree preferred. Preferred qualifications: managing federal records, tax processing, digitization, or large‑scale imaging programs; knowledge of NARA requirements, IRS Publication4812, PII/SBU handling requirements, and federal security controls; Lean Six Sigma, PMP, or other operational excellence certifications. Benefits Location: 8600 Harry Hines Blvd, Dallas, TX 75235 Shift flexibility required (1st or 2nd as business needs dictate) Paid vacation + 7 paid holidays + sick pay Competitive compensation and benefits aligned with the experience Comprehensive health, wellness, and retirement plans: Medical, Dental, Vision insurance on Day One; Fidelity 401(k) with match; Life Insurance; Short‑Term Disability; Flexible Spending Account; Paid Volunteer Days Opportunities for continuous learning and professional growth: Education Reimbursement, Advancement opportunities Must be willing and able to obtain a Public Trust Clearance. Only US Persons are eligible for this level clearance, hence for this position, Iron Mountain will consider only US Persons. Equal Employment Opportunity employer. Iron Mountain is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status. #J-18808-Ljbffr Iron Mountain Incorporated