Assistant Account Manager

SUMMARY

The Assistant Manager, National Accounts, applies management and administrative skills to assist National Account VPs to achieve the goals of sales and service for designated customer base with the efficient use of personnel and quick resolution of problems. The Assistant Manager, National Accounts is responsible for maintaining contact with all customers for the purpose of growing Citizen Watch America’s share of the watch department business while nurturing long term business relationships with all key personnel.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Reporting

• Pull sales reports from retailer portals for distribution.
• Support Business Units by collecting and organizing sell-through reports for analysis.
• Download and validate reports from retailer portals for Finance Department memo billing.

Account Coordination

• Develop relationships with retailer team to support business needs of each brand.
• Coordinate materials for special projects and account presentations.
• Attend retailer and internal product and marketing meetings that support the management of each account.

Purchase Order Management and Planning

• Communicate directly with accounts on cancellations and order extensions.
• Coordinate with Customer Care to update purchase orders in NAV, ERP system.
• Review inventory levels with Account Managers and propose sales opportunities.
• Review weekly replenishment orders to maximize fill rates and review reserve locations to increase fill rate.
• Report and request style suspensions to account when a style is temporarily sold out.
• Interact with Planning team on assortment updates, focus styles and opportunities.

Drop Ship Set Up and Management

• Attend weekly EDI calls when launching an account on drop ship to assist in the set-up process and requirements.
• Manage Cross Reference maintenance in NAV by account.
• Coordinate with other departments to troubleshoot transmission errors (pricing & availability).
• Ensure product set-ups for ecommerce are complete with each new product launch.

QUALIFICATIONS

• 1 - 3 years experience supporting account relationship management
• Experience in watch, jewelry or luxury industries preferred
• Strong proficiency with MS Office (Excel, PowerPoint)
• Excellent interpersonal, organizational and problem-solving skills
• Strong verbal and written communication skills

EDUCATION and/or EXPERIENCE

Bachelor's degree (B. A.) from four-year college or university and one to three years related experience and/or training; or equivalent combination of education and experience.

EEOE