Therapy Services Manager

Job Title

Therapy Services Manager

Reports to

Director of Clinical Services

FLSA / WAGE

$80,000 - 85,000

Original Date:

October 2026

JOB SUMMARY

The Therapy Services Manager provides clinical and operational leadership for Park Center's Therapy Services, including co-occurring Intensive Outpatient (IOP) and Outpatient (OP) programming. The Manager supervises assigned clinical staff and designated graduate interns, maintains an active individual therapy caseload, and promotes accessible, person-centered, trauma-informed and recovery-oriented care for people experiencing mental health and co-occurring substance use conditions. This position reports to the Director of Clinical Services.

ESSENTIAL FUNCTIONS

Values cultural competence and diversity

A. Collaborates respectfully with members, colleagues and community partners representing diverse experiences, perspectives, cultures and identities.

B. Engages in ongoing cultural responsiveness training and promotes inclusive, accessible services within the department.

Provides clinical services across PC programs

C. Maintains an active caseload of individual therapy clients, with visit frequency determined by clinical need, treatment goals and appropriate standards of care.

D. Conducts assessments, develops and reviews individualized treatment plans, provides psychotherapy, evaluates progress, and coordinates referrals and discharge planning within professional scope.

E. Provides clinical group coverage as needed to support continuity of care.

F. Assesses and responds to clinical risk and crises, follows agency procedures, and maintains accurate, timely, confidential documentation.

Oversees Therapy Services and co-occurring programs

G. Directs day-to-day clinical and operational activities of Therapy Services, IOP and OP, including referrals, intakes, schedules, program coverage, service coordination and continuity of care.

H. Oversees IOP/OP programming currently scheduled from 9:00 a.m. to 12:00 p.m.; ensures appropriate staffing and clinical coverage.

I. Monitors access, attendance, engagement, census, service outcomes and documentation trends; recommends actions that strengthen service quality and program growth.

J. Collaborates with other Park Center programs, referral partners and community providers to coordinate integrated mental health and substance use treatment.

Supervises assigned clinical staff and interns

K. Provides administrative and clinical supervision, case consultation, coaching, performance feedback and professional development to assigned clinical staff, with assignments subject to program growth.

L. Provides oversight to designated graduate interns, including case consultation, learning objectives and record review in accordance with applicable school, agency and credentialing requirements.

Ensures quality and operational accountability

M. Reviews clinical records, assessments and treatment plans for quality, timeliness and compliance with agency policies, relevant payer and grant requirements, privacy rules, ethical standards and applicable accreditation standards.

N. Supports clinical risk management, incident response, continuous quality improvement, audits and corrective action when necessary.

O. Partners with the Director of Clinical Services on staffing needs, program performance, resource use, service capacity, productivity and operational priorities.

P. Participates in required meetings, professional training, cross-program collaboration and other reasonably related responsibilities.

SKILLS AND QUALIFICATIONS

• Master's degree in counseling or social work from an accredited institution.
• Current unrestricted Tennessee license permitting independent clinical practice, such as LPC-MHSP, LCSW or LMFT, appropriate to assigned duties.
• Clinical experience with mental health and co-occurring substance use disorders, outpatient services, therapeutic groups, treatment planning and crisis response.
• Experience supervising clinical staff or interns; clinical program coordination or management experience preferred.
• Knowledge of professional ethics, confidentiality, documentation, quality assurance, payer requirements and applicable regulations.
• Ability to manage a clinical caseload, provide supervision, organize program operations and communicate effectively across disciplines.
• Eligibility to provide licensure supervision when specifically assigned, consistent with board and institutional requirements.
• Valid driver's license and compliance with Park Center driving requirements when job duties require travel.

WORKING CONDITIONS

This position operates primarily in a professional office and clinical services environment and may require work at other Park Center sites. Scheduling is determined by service and operational needs.

PHYSICAL DEMANDS

The employee may be required to sit, stand, walk, use computers and telephones, communicate with members and colleagues, and occasionally lift or move items up to 10 pounds. Reasonable accommodations may be provided consistent with applicable law.

DIRECT REPORTS

Assigned clinical staff, initially one counselor, and designated graduate interns as assigned.

SCHEDULE

Full-time, with work hours established by Park Center. 8:00 am - 4:00 pm.

WORK LOCATION

Park Center, Nashville, Tennessee, and other assigned service locations as needed.

DISCLAIMER

This job description is not intended to be all-inclusive. The employee may be expected to perform other reasonably related duties as assigned. Park Center reserves the right to revise job duties and responsibilities consistent with organizational needs.