Specialist HR Services

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Specialist, HR Services

Who is Mastercard?
We work to connect and power an inclusive, digital economy that benefits everyone, everywhere, by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships, and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team - one that makes better decisions, drives innovation, and delivers better business results.

Who is GBSC?

The Global Business Solutions Center (GBSC) is a powerhouse of innovation and strategic partnership inside of Mastercard that combines operational excellence with a vision for what's next. More than a service provider; it is a collaborative force that delivers impactful outcomes. Anchored in strong, reliable operations, the GBSC brings to life bold ideas that empower teams across Finance, Legal, People & Capability, Sales, Marketing, and Product.

Role Overview
As a senior member of the Talent Acquisition Operations team, you will deliver high-touch, high-judgment operational support to Executive Talent Acquisition, candidates, and senior hiring leaders, including frequent interaction with SVP+ and C-suite stakeholders. This role is critical to ensuring a seamless, compliant, and premium experience across the executive hiring lifecycle.

Key Responsibilities

Serve as a trusted operational partner to Executive Talent Acquisition, managing sensitive, time-critical activities including complex interview scheduling, offer creation, hire processing, and onboarding coordination.

Deliver timely, accurate resolution of complex Talent Acquisition and HR inquiries across the employee lifecycle, including executive recruiting, compensation coordination, and internal mobility, in line with SLAs.

Independently manage non-standard, high-risk issues with sound judgment and discretion; escalate when appropriate with clear documentation and full ownership through resolution.

Provide a "white glove" candidate and stakeholder experience, ensuring professionalism, responsiveness, and attention to detail at every touchpoint.

Collaborate cross-functionally with HR, Talent Acquisition, COEs, HRIS, Legal, and regional teams to drive aligned, end-to-end execution in a global operating model.

Ensure audit readiness and compliance through disciplined transaction processing, approval workflows, and documentation standards.

Handle highly confidential executive, compensation, and candidate data with integrity and strict adherence to company policies and regulatory requirements.

Contribute to continuous improvement initiatives and special projects focused on enhancing executive hiring effectiveness, scalability, and risk mitigation.

Core Competencies

Executive Presence & Customer Focus: Delivers a polished, high-touch experience tailored for senior stakeholders, with strong credibility and professionalism.

Communication: Communicates clearly and effectively, adapting style and messaging based on audience, urgency, and sensitivity.

Ownership & Execution: Demonstrates accountability, manages competing priorities, and consistently delivers in fast-paced, high-stakes environments.

Judgment & Risk Awareness: Navigates complex, ambiguous situations with sound judgment and strong adherence to controls and policies.

Collaboration: Builds trusted partnerships across teams and functions to drive outcomes.

Integrity & Confidentiality: Exercises discretion and handles sensitive information with the highest level of professionalism.

Technical Acumen: Advanced proficiency in Microsoft Office (Excel, Word, Outlook); experience with Workday and data/reporting tools preferred.

Qualifications

Proven experience in Talent Acquisition Operations, HR Operations, or a related field, with exposure to executive recruiting environments preferred.

Strong organizational and time management skills, with the ability to manage multiple priorities simultaneously.

Excellent problem-solving and critical thinking capabilities.

High attention to detail and commitment to accuracy.

Demonstrated ability to operate effectively in dynamic, time-sensitive, and high-volume environments.

Strong interpersonal and communication skills, with experience supporting senior stakeholders.

Experience with Workday and/or HR systems preferred; data analytics experience is a plus.

Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact View email address on click.appcast.io and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

In line with Mastercard's total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. The base salary offered may vary depending on multiple factors, including but not limited to location, job-related knowledge, skills, and experience. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance); flexible spending account and health savings account; paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave); 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire; 10 annual paid U.S. observed holidays; 401k with a best-in-class company match; deferred compensation for eligible roles; fitness reimbursement or on-site fitness facilities; eligibility for tuition reimbursement; and many more. Mastercard benefits for interns generally include: 56 hours of Paid Sick and Safe Time; jury duty leave; and on-site fitness facilities in some locations.

Pay Ranges
Purchase, New York: $78,000 - $121,000 USD