Automotive Service Advisor

Job Type: Full time Exempt/Non Exempt: Salary Location: Onsite position at our Skokie Car Care Facility. Schedule / Shift: Service center hours are Monday–Friday, 7:30 a.m.–6:00 p.m., and Saturday, 8:00 a.m.–4:00 p.m. Schedule and shift assignments will depend on the position. Position Summary As a Service Advisor, you’ll serve as the primary point of contact for customers throughout the vehicle service process. This role involves assessing customer needs, recommending maintenance and repair services, preparing repair orders, and communicating with both customers and technicians to ensure work is completed accurately and efficiently. Key Responsibilities Serve as the primary point of contact for customers, providing a professional and positive service experience from check‑in through vehicle pickup. Schedule appointments, document vehicle concerns, create repair orders, and provide clear estimates for recommended services and repairs. Review technician findings and use a consultative approach to recommend maintenance and repair services based on customer needs and vehicle history. Coordinate with technicians to ensure accurate communication, efficient workflow, and timely completion of repairs. Process payments, collect required deposits, maintain accurate records, and support customer satisfaction goals. Promote company products and services, identify additional customer needs, and assist with inventory and other service department operations as needed. Qualifications Required: High school diploma, GED, and/or technical school certification. Valid state driver's license. Minimum of six months of customer service and/or sales experience. Strong communication, customer service, and consultative sales skills; ability to build relationships and recommend products and services. Self‑motivated team player who takes initiative, collaborates effectively, and consistently delivers results. Ability to work in a fast‑paced environment, manage multiple priorities, and professionally handle challenging customer situations. Performance will be evaluated based on production and key performance indicators (KPIs). Preferred Qualifications Bachelor’s degree Work Environment This position involves sitting, standing, walking, and normal physical mobility, including reaching, grabbing, lifting, and carrying typical office equipment (averaging up to approximately 80 pounds). Frequent standing and walking. Normal or corrected hearing to the level of ability to receive detailed information orally and to accurately understand normal conversations, both in person and on the telephone. Ability to work effectively in a busy environment, interacting with people and dealing with difficult situations. Compensation & Benefits Overview Compensation: Service Advisors will earn a competitive salary of $50,000 – $65,000 per year, with monthly bonus potential based on performance. Benefits: Health & Wellness: Medical plans with multiple coverage options (including HSA eligibility), prescription drug coverage, dental and vision benefits, employee assistance program. Financial Protection: Company‑paid basic life insurance, optional supplemental life insurance and dependent coverage, short‑term and long‑term disability coverage, critical illness, accident and pet insurance options. Retirement & Savings: 401(k) plan with 3% automatic deferral upon eligibility; employee may contribute 1%–50% of eligible earnings; company matches 50% of employee contributions up to 6% of pay, payable after year end; additional company contribution of 4% of pay each pay day into your account; 100% vesting after 3 years. HSA and FSA options. Time Off & Leave: Paid Time Off (PTO) accrual‑based; eligible at 90 days; up to 12 PTO days annually for full‑time new employees. Paid holidays: 10 company‑paid holidays annually (full‑time), 8 (part‑time); plus one mental health day, two floating holidays, and one volunteer day. Additional paid leave programs: parental, bereavement, jury duty, military leave. Career Growth & Education: Tuition assistance (up to $5,250 annually; 80% covered by ACG), professional certification support (100% reimbursement). Additional perks: Complimentary AAA membership with roadside assistance and travel discounts, adoption assistance program. Equal Employment Opportunity The Auto Club Group, and all its affiliated companies, is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements. #J-18808-Ljbffr