Concierge/Porter/Doorperson

Responsibilities At Related Management, we believe the front desk sets the tone for the entire building. As a Concierge and Porter, you'll be the first impression for residents and guests, offering service that’s polished, warm, and reliable. If you love helping people, staying organized, and creating a welcoming atmosphere, this may be the perfect role for you. We are proud to be an equal‑opportunity employer committed to building an inclusive culture with competitive compensation aligned with experience and market standards. Schedule Saturday and Sunday: 12pm - 8:30pm (Doorperson) Monday and Tuesday: 11pm - 7:30am (Porter) Wednesday: 11pm - 7:30am (Concierge) Thursday and Friday Off What You’ll Do: Resident & Guest Services Greet residents and guests with professionalism and warmth Announce visitors and manage deliveries with care Keep the lobby calm, clean, and inviting Support leasing tours and resident events with a polished front desk presence Conduct lobby checks for lighting, music, scent, and overall atmosphere Security & Access Control Monitor building camera systems and logs Track vendor and contractor activity and follow access procedures Respond to safety or privacy concerns calmly and appropriately Package & Amenity Management Log and organize packages and deliveries using digital tools Track service requests and amenity bookings Support the package room and inventory systems Manage visitor logs and help maintain accurate resident preferences Move‑In & Move‑Out Support Prepare elevators and common areas for scheduled moves Notify the Resident Manager of unscheduled move‑ins/outs Ensure smooth transitions with clear communication Leasing & Visitor Assistance Welcome prospective residents and alert the leasing team Share branded materials and collect contact information Maintain a composed and helpful presence Grounds & Common Areas Sweep sidewalks, terraces, lobbies, and hallways Empty trash and recycling bins throughout the building Respond quickly to spills, weather‑related messes, or other safety hazards Cleaning & Detailing Clean and polish floors, glass, mirrors, brass, and woodwork Deep clean as needed (carpet cleaning, grout scrubbing, waxing floors) Maintain the laundry room, fitness center, and management offices Report any damage or safety issues to the Resident Manager Building Maintenance Support Clean stairwells, service areas, and the compactor room Change light bulbs and help prepare units for new residents Use building systems to log tasks and report ongoing issues Compensation $29.7758 / hourly (Full Union Rate) Benefits Local 32 BJ Benefits Qualifications What You Bring: A passion for excellent service and a composed, professional attitude Experience 1-3 years in hospitality, customer service, or luxury properties is a plus 1-2 years prior janitor, cleaner, or porter experience Comfort using basic digital tools (logging systems, CRM platforms, Emails, MS Office tools etc.) Ability to lift to 50 lbs and stand for long periods Light maintenance knowledge is a plus High school diploma or equivalent Why You’ll Love It Here: You’ll be part of a company that values treating both our residents and team members with respect, appreciation, and care. We create polished spaces and real connections—and that starts with you. #J-18808-Ljbffr