Senior Client Manager

IntroductionAt Gallagher Benefit Services, you’re a trusted partner to organizations navigating some of their most important people decisions. We help clients build better workplaces, where people feel supported, empowered, and inspired to thrive. Whether it’s shaping benefit strategies, designing wellbeing programs, or advising on workforce challenges, the work you do here creates meaningful change for businesses and the people who power them.We’re a community of bold explorers, trusted experts, and compassionate partners; working side by side to solve problems, and shape the future of work. Here, curiosity is encouraged, collaboration is second nature, and your ideas have room to grow.If you’re looking for a place where your contribution matters and where you can help build a better world of work; think of Gallagher.OverviewAs the Senior Client Manager you will ensure delivery of exceptional service to Gallagher’s clients by actively managing client accounts. You will participate in branch initiatives and we will rely on your leadership skills to help guide our Client Service associates and create a learning environment. You apply your business insight and strong dedication to service to create depth in our client relationships. We will look to you to develop and cultivate outstanding relationships within our branch and with our clients and vendor partners.How you'll make an impactYou are the strategic relationship manager and client liaison You will lead increasingly complex self-funded accounts while collaborating with senior teammatesYou seek to recognize a client's day to day needs and provide solutions while continuing to manage their annual strategyShare market expertise with clients and keep them well-informed of compliance related issuesYou will "cross-solve" with your clients to communicate resources available within Gallagher that we may not currently provide (Pharmacy Practice, Retirement Services, HR Consulting, Voluntary Benefits, etc.)You champion Gallagher resources and tools to maximize efficiency in managing client deliverablesSupport the employee benefits Client Service Cycle to ensure a seamless renewal process. We measure success based on retention and our renewal target is 95%.Guide, develop, and mentor new hires, account management, and team resourcesPrioritize workflow and ensure accountability in both internal and external partnerships. You align yourself with the account management team to ensure compliance with local and corporate standardsComplete internal professional development programs to gain an understanding of the insurance industry and GBS processesWe ask our team to exemplify the highest ethical standards, promote ethical behavior and uphold The Gallagher WayWhat skills will make me successful in this role?You possess strong communication skills that will allow you to build professional relationships with our business partners. We are a collaborative team and look for teammates who understand the importance of deadlines and are open to constructive feedback.Demonstrating a high level of professionalism in all interactionsYou take action to influence events, achieve team goals, and retain clientsAdaptable and remain composed and in an environment that requires balancing multiple priorities in any given dayYou actively seek to develop your professional skills and improve efficiency and productivityYou love to generate new and practical ideas and aim to continuously improveA desire to learn Gallagher’s tools, systems, and shared resourcesWe look for the people who go the “Extra Mile” to achieve results that benefit the client, the Branch and GallagherAbout YouRequired: Bachelor's degree with 5+ years client service and/or claims management experience -OR- High School degree/GED with 10+ years client service and/or claims management experience. 1+ years supervisory experience. Appropriate licensing as required.Preferred: Previous insurance knowledge and experience managing client relationships. Solid financial acumen. Behaviors: Proficient in using technology as a tool to maximize productivity and quality. Strong written and verbal communication skills. Comfortably engages others in consultative discussion. Effectively manages/balances multiple and sometimes competing priorities. Works in a self-directed manner.Compensation and benefitsAt Gallagher, we believe supporting our colleagues goes far beyond the role itself.For more information, visit our Benefits page.Competitive compensationComprehensive benefits programs designed to support your well-beingCareer development opportunities and ongoing learningA collaborative, people-first culture with accessible leadershipThe opportunity to do meaningful work with global reach and local impactAt Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled) Arthur J. Gallagher & Co.