Support Specialist - Turning Point

Role: Support Specialist Reports to: Program Manager Site Name: Turning Point Address: 1447 16th Street, Santa Monica, CA 90404 Status: Full Time, non-management, non-exempt (hourly) Schedule: Weekend Summary As a Support Specialist at our shelter, you will be an essential part of our mission to provide supportive and restorative care to individuals experiencing homelessness, mental illness, and substance addiction. You will act as the first point of contact for client needs, oversee facility maintenance, and create a welcoming environment that fosters client progress. Your role involves engaging with clients, conducting facility walk‑throughs, facilitating activities, and ensuring safety through crisis intervention. You will also maintain accurate documentation and work collaboratively with a dedicated team to offer comprehensive care. Essential Duties and Responsibilities Act as the first point of contact for all immediate client needs and requests such as phone use, linens, water, etc. Monitor and oversee the floor including communal areas, patios, bathrooms, dorms and showers, ensuring program guidelines are upheld and the physical site is well‑maintained and safe, including general cleaning duties. Be visible on the floor at all times and actively engage and welcome clients. Conduct regular, thorough walk‑throughs of the facility. Create a supportive environment to ensure client progress towards stability. Attend relevant staff meetings, trainings and retreats as scheduled. Oversee client cubicle/bed area maintenance in a trauma‑informed manner. Facilitate client engagement activities, such as groups or other activities. Complete incident reports, update shift logs, and document in HMIS as needed and email relevant documents/updates before the end of each shift. Develop effective, trusting relationships with clients and use a client‑centered approach that includes motivational interviewing, harm reduction, and trauma‑informed care. Intervene during crises to actively de‑escalate situations, with client and staff safety in mind, using non‑violent communication skills. Work as part of a team to provide comprehensive, integrated care to individuals experiencing homelessness, mental illness, and substance addiction. Communicate effectively, and in a timely manner, with management, peers, and clients. Maintain client confidentiality at all times, while following agency, state, and HIPAA laws. Other duties as assigned. Qualifications High School Diploma or GED or equivalent. Minimum one (1) year experience in related work. Possess effective customer service skills and the ability to handle difficult situations. Ability to work independently and think critically. Ability to act in a professional manner regardless of circumstances. Commitment to improving the community through empowerment and dignity. Familiarity with non‑violent crisis intervention. Familiarity with issues faced by the population served. Ability to self‑motivate and appropriately organize and motivate others. Computer literate; able to use computerized database system for information management. Ability to work as a team member. Able to obtain and maintain Food Handlers, CPR and first aid certification. Demonstrate an ability to take initiative towards continued professional development. Work Environment Ability to lift 10 pounds. Ability to work in all types of weather environments. Ability to work with Persons Experiencing Homelessness (PEH). Equal Opportunity Employer The People Concern is an equal opportunity employer dedicated to non‑discrimination in employment. We select the most qualified individual for the job based on job‑related qualifications regardless of race, color, age, sex, religion, national origin, disability, ancestry, marital status, credit history, sexual orientation, arrest and court record, genetic information, veteran status or any other status protected by federal, state or other applicable laws. #J-18808-Ljbffr The People Concern