IT Generalist II

IT Generalist II

The IT Generalist II provides support for faculty, students, and FIU Online Staff to resolve technology related problems. They serve as a source of information on trends, research, applications, products, and effective practices related to technology use for departmental implementation.

• Provides quality support for faculty, students, and FIU Online Staff to resolve technology related problems and ensures customer satisfaction.
• Utilizes remote assistance software for troubleshooting issues for employees as needed.
• Works closely with the Division of IT to resolve issues that may influence technology infrastructure.
• Serves as a liaison for all technical related items between departments and FIU Online staff.
• Collaborates with the FIU Online HR Liaison for employee onboarding and terminating processes to ensure all technology-related access and hardware are properly given to active employees or removed from inactive employees.
• Manages moderate to complex troubleshooting for Windows/MAC operation systems, including Division of IT supported software.
• Evaluates equipment, components, and software for use in moderately complex Information Technology systems and solutions. Interfaces with vendors as necessary.
• Maintains information technology asset inventory.
• Configures and maintains network devices, server hardware, operating systems, and associated services.
• Participates in developing plans, schedules, and requirements for the deployment and lifecycle of systems.
• Designs, develops, tests, debugs, installs, implements, modifies, and supports new or existing applications software in accordance with FIU Online standard practices.
• Maintains familiarity with installed software standards and procedures and provides technical guidance to FIU Online staff.
• Serves as source of information on trends, research, applications, products, and effective practices related to technology use for departmental implementation.
• Facilitates user access to local, unit, and University Information Technology resources.
• Ensures technical requirements are properly integrated with existing processes.
• Writes functional and technical specifications.
• Creates graphical and/or interactive training resources and related documentation as dictated by project design.
• Performs other related duties as assigned or as directed. The omission of specific duties does not preclude the supervisor from assigning duties that are logically related to the position.

Minimum Qualifications:

• Bachelor's degree in Computer Science or related technology field and two (2) years of experience in the field; or an equivalent combination of relevant education and/or experience.

Desired Qualifications:

• Experience installing and troubleshooting PC hardware/software.
• Experience installing and troubleshooting MS Windows operating system, MAC OS, and knowledge of MS Office Professional.
• Experience working in a team setting.
• Experience utilizing new software.

Job Category: Administrative

Advertised Salary: $50,000-$55,000

Work Schedule: Begin time: 9:00 AM End time: 5:30 PM

Pre-Employment Requirements:

• Criminal Background Check

Other Information:

• On call 24 hour by 7 day for possible emergency situations.
• Ability to work flexible hours as needed.

How To Apply:

Prospective Employee

If you have not created a registered account, you will be asked to create a username and password for use of the system. It is recommended that you provide an active/valid e-mail account as that will be the main source of communication regarding your status within the process. In this account, you are able to track your applicant status in "My Applications".

To be considered eligible for the position as an internal candidate, departmental staff must meet minimum requirements of the position and be in good performance standing.

Before you begin the process, we recommend that you are prepared to attach electronic copies of your resume, cover letter or any other documents within the application process. It is recommended that you combine your cover letter and resume/curriculum vitae into one attachment. Attached documents should be in Microsoft Word or PDF format. All applicants are required to complete the online application including work history and educational details (if applicable), even when attaching a resume.

*This posting will close at 12:00 am of the close date.

Current Employee

As a current employee, you must log into Employee Self Service (ESS) to apply for this and any other internal career opportunity of interest. In this account, you are able to track your applicant status in "My Applications".

To be considered eligible for the position as an internal candidate, departmental staff must meet minimum requirements of the position and be in good performance standing.

Before you begin the process, we recommend that you are prepared to attach electronic copies of your resume/ curriculum vitae, cover letter or any other documents within the application process. It is recommended that you combine your cover letter and resume into one attachment. Attached documents should be in Microsoft Word or PDF format.

*This posting will close at 12:00 am of the close date.

Disclosures:

Clery Notice

In compliance with the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, the University Police department at Florida International University provides information on crimes statistics, crime prevention, law enforcement, crime reporting, and other related issues for the past three (3) calendar years. The FIU Annual Security report is available online at:

To obtain a paper copy of the report, please visit the FIU Police Department located at 885 SW 109th Avenue, Miami, FL, 33199 (PG5 Market Station).

Pay Transparency

Florida International University will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

FIU is a member of the State University System of Florida and an Equal Opportunity, Equal Access, Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.