Senior Director of Software Engineering - Business Partner Network Services

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As a Senior Director of Infrastructure Engineering within JPMorganChase Network Services, you lead the firm’s Business Partner Network Services function. You are responsible for the engineering strategy and end-to-end delivery of standardized, secure partner ingress and egress connectivity across all lines of business.

You will define and scale a differentiated, partner-facing onboarding experience at the network edge , including clear onboarding journeys, transparent requirements, predictable timelines, reusable patterns, and controls-by-design.

This portfolio spans colocation and interconnection edge environments, partner exchanges, on-prem connectivity, and hybrid cloud adjacency , with AWS connectivity as a core pillar (Direct Connect, PrivateLink) and governed extensions into multi-cloud (Azure ExpressRoute, Google Cloud Interconnect).

This role requires strong executive judgment, deep technical credibility, and disciplined risk and control leadership in a highly regulated environment.

Job Responsibilities

• Own engineering outcomes for firmwide partner connectivity across the full lifecycle (intake, design validation, implementation, testing, cutover, and operations)
• Establish and enforce a consistent operating model that reduces bespoke engineering and ensures operational readiness prior to production
• Define and govern global standards for edge connectivity, including segmentation, routing policy, resiliency, encryption, observability, and operational acceptance
• Lead platform strategy and execution across large-scale Cisco and Arista environments, including architecture, lifecycle management, capacity planning, automation, and configuration compliance
• Drive interconnection and partner ecosystem strategy, including Equinix Fabric and exchange-based connectivity models
• Own hybrid cloud connectivity patterns with AWS (Direct Connect, PrivateLink), with governed extensions for Azure and Google Cloud connectivity
• Treat partner onboarding as a product by delivering standardized artifacts, self-service capabilities, and automation to improve speed and quality
• Establish and manage KPIs including time-to-connect, first-time-right, change success rate, partner-impacting incidents, and operational readiness adherence
• Lead AI-enabled transformation initiatives to reduce cycle time, defects, and operational toil across onboarding and operations
• Own risk, controls, and compliance execution, including technology lifecycle management and cryptographic modernization planning (including PQC readiness)
• Provide senior stakeholder leadership across product, cyber, architecture, operations, and lines of business, driving decisions that balance delivery, resiliency, security and cost

Required Qualifications, Capabilities and Skills

• 10+ years of progressive infrastructure engineering leadership experience , including large-scale network or connectivity platforms in regulated environments
• Proven experience leading enterprise B2B and third-party connectivity programs , including onboarding, migration, lifecycle management and operations
• Deep technical credibility operating edge connectivity at scale using Cisco and Arista , including high availability design, capacity management, lifecycle execution, automation and observability
• Strong expertise in hybrid cloud connectivity patterns , including AWS Direct Connect and AWS PrivateLink, with familiarity in Azure ExpressRoute and Google Cloud Interconnect
• Experience with interconnect and exchange ecosystems (e.g., Equinix Fabric) and translating partner constraints into secure, scalable connectivity solutions
• Strong command of incident, change, and problem management disciplines with measurable reliability outcomes
• Deep understanding of risk, controls and governance practices , including audit readiness, evidence standards, and operational risk management
• Demonstrated ability to influence across highly matrixed organizations and communicate complex topics with executive clarity
• Proven track record of leading, developing and scaling engineering teams

Preferred Qualifications, Capabilities and Skills

• Experience leading partner- or customer-facing technical programs , including executive onboarding discussions and multi-party delivery governance
• Proven ability to build scalable, productized partner onboarding models with self-service capabilities, standardized workflows and automated validation
• Experience driving automation and AI-enabled transformation to improve onboarding, operations and control evidence in regulated environments
• Familiarity with cloud adjacency and colocation-centric architectures , balancing performance, control and supportability requirements
• Experience leading cryptographic modernization initiatives and/or early planning for post-quantum cryptography (PQC)
• Relevant security or cloud certifications (e.g., CISSP, AWS specialization) aligned to real-world implementation leadership
• Experience working at code level

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Eligible employees may receive commission-based pay and/or discretionary incentive compensation in cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veteran.

About the Team

Our Global Technology Infrastructure group is a team of innovators who love technology as much as you do. Together, you’ll use a disciplined, innovative and business-focused approach to develop a wide variety of high-quality products and solutions. You’ll work in a stable, resilient and secure operating environment where you—and the products you deliver—will thrive.

High Risk Roles (HRR)

High Risk Roles (HRR) are sensitive roles within the technology organization that require high assurance of the integrity of staff by virtue of 1) sensitive cybersecurity and technology functions they perform within systems or 2) information they receive regarding sensitive cybersecurity or technology matters. Users in these roles are subject to enhanced pre-hire screening which includes both criminal and credit background checks (as allowed by law). The enhanced screening will need to be successfully completed prior to commencing employment or assignment.