Customer Service Intake Specialist

Job Description

Job Description

Healthcare Customer Service Representative - Intake Specialist

We are seeking a compassionate and detail-oriented Intake Specialist to serve as the first point of contact for patients receiving specialized medical equipment and services. This role is ideal for someone who enjoys helping others, thrives in a healthcare environment, and excels at administrative and customer service responsibilities.

As an Intake Specialist, you will guide patients through the registration and intake process, verify insurance information, collect and maintain accurate records, and help ensure a smooth and positive patient experience from start to finish.

• Welcome patients and provide exceptional customer service throughout the intake process.
• Complete patient registration, verify demographic information, and maintain accurate patient records.
• Collect, review, and process required documentation to ensure compliance with organizational and insurance requirements.
• Verify insurance eligibility, benefits, coverage, deductibles, and co-insurance information.
• Schedule, confirm, and coordinate patient appointments as needed.
• Review clinical documentation and payer requirements to determine qualification and compliance for equipment and services.
• Accurately enter and maintain patient information within electronic medical record (EMR/EHR) systems.
• Support workflow improvement initiatives through data review, process verification, and problem-solving efforts.
• Collaborate with internal departments to ensure timely and accurate service delivery.
• Develop and maintain knowledge of company services, products, and healthcare industry requirements.

• Strong customer service experience in a healthcare, medical office, administrative, or patient-facing environment.
• Excellent verbal and written communication skills.
• Strong attention to detail and organizational abilities.
• Proficiency with Microsoft Office applications and general computer systems.
• Ability to manage multiple priorities in a fast-paced environment.
• Ability to work independently and collaboratively within a team.

• Experience with EMR/EHR systems, including Epic or similar platforms.
• Knowledge of medical terminology.
• Experience with insurance verification and benefits investigation.
• Understanding of Medicare, Medicaid, and commercial insurance documentation requirements.
• Prior healthcare intake, patient registration, or medical office experience.

• A patient-focused professional with a friendly and empathetic approach.
• Strong administrative and data-entry skills.
• Ability to learn new systems and technologies quickly.
• Dependable, proactive, and accountable work ethic.
• Flexible and adaptable in a changing healthcare environment.

• Opportunity to make a meaningful impact on patients' healthcare journeys.
• Collaborative and supportive team environment.
• Gain valuable experience in healthcare administration and patient services.
• Build a rewarding career with advancement potential in the healthcare industry.

Job Type & Location

This is a Contract position based out of Columbia, MO.

The pay range for this position is $19.00 - $20.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Columbia,MO.

This position is anticipated to close on Aug 19, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.