Client Coordinator

Position Overview

The Client Coordinator is primarily responsible for management of the recruitment, hiring, staffing and scheduling of caregivers that meet the clients needs. Responsible for collaborating with the operations and executive leadership in performance management of the field caregivers when necessary. This position requires an ability to be flexible and work with all members of the health care team and provide ongoing supervision, education, support, and evaluation to the field caregivers.

Pay: $23 -$24/HR + Quarterly




Incentive Eligibility

Benefits Overview:

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  Health, Dental, Vision Insurance
  
  



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  401(k) Savings Plan with Employer Matching
  
  



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  Employee Stock Purchase Plan
  
  

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  Company-Paid Life Insurance
  
  



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  Paid Holidays, Paid Vacation Days, Paid Sick Days
  
  

Essential Job Functions

Assume responsibility in coordinating care to assigned clients, working to support a goal directed care plan from admission to discharge which includes an ongoing assessment of clientss needs.

Perform on site supervisory visits to conduct and document client contact by phone or visit every six months to evaluate compliance with the plan of care and assess client satisfaction.

Develops and implements home care clients written plan of care according to the clients needs based on the on-site visit.

Review and reassess clients plan of care during on-site visit and updates plan of care with any necessary changes(if applicable) every 12 months or whenever significant changes to the client care needs are identified.

Maintains a current awareness of the abilities and limitations of each field caregivers.

Demonstrates a thorough knowledge and adherence to company policies and procedures.

Maintains an active involvement in issues of cost containment; effectively utilizes staff when assigning cases.

Demonstrates an ability to identify and solve problems; uses initiative and good judgment to reach quality decisions.

Demonstrates an active and positive role in evaluating staff performance through visits in the field, ongoing review of documentation, client records and personnel file.

Maintains an excellent rapport with clients and field caregivers, and effectively promotes harmonious interpersonal relationships.

Assists in the development and implementation of regular in-service training for all staff to improve client care and increase/maintain safety practices.

Responsible for orientation and training for new home care staff members.

Coordinates staffing needs according to branch location guidelines.

Responsible for promoting home care services in the community.

Manage and maintain staffing schedule according to branch location guidelines.

Coordinate work schedules by allocating employees in shifts and positions.

Coordinate shift back-fill activities in the event of staff tardiness or absences.

Be primary point of contact with client family regarding staffing schedules.

Assists with rotating on-call duties for weekday and weekend activity with appropriate staff as needed.

Responsible for completing home care intakes after regular offices hours, when necessary.

Responsible for providing detailed information of agency operations and procedures to clients during the intact/initial client contact.

Participates in location recruiting activities for all staff, including identifying, scheduling, and interviewing potential candidates.

Assumes responsibility as the supervisor of direct care services

Requirements

High school diploma or GED

Must be able to work after hours on-call schedule

Proficient Microsoft Office skills

Proficient typing skills

Preferences

Bachelors Degree

Six (6) months previous agency staffing or recruiting experience

One (1) year previous office work experience a plus

Healthcare experience a plus

Bilingual a plus

Other Skills/Abilities

Must be able to adhere to confidentiality standards and professional boundaries at all times

Knowledge and understanding of compliance with adherence to regulations

Ability to comfortably work with families with limited resources

Ability to remain calm and professional in stressful situations

Ability to multi-task

Attention to detail

Time Management

Effective problem-solving and conflict resolution skills

Excellent organization and communication skills

Quick-thinking and astute decision-making skills

Physical Requirements

Must be able to speak, write, read and understand English

Must be able to travel; company does not provide vehicles or transportation

Occasional lifting, carrying, pushing and pulling of 25 pounds

Prolonged sitting, walking, standing, bending, kneeling, reaching, twisting

Must be able to sit and climb stairs

Must have visual and hearing acuity

Must be able to appropriately respond physically and mentally to emergency situations in the home or during transport

Environment

Performs duties in an office environment with occasional field visits during agency operating hours

Must be able to function in a wide variety of environments which may involve exposure to allergens and other various conditions

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.