Epic Willow Ambulatory Analyst

Epic Willow Ambulatory Analyst | Location: Off-Site | Contract | Hourly Pay Range $75-$95

Join a healthcare IT team as an Epic Willow Ambulatory Analyst focused on retail and outpatient pharmacy operations. In this role, you'll design, build, optimize, and support Willow Ambulatory to ensure stable, efficient medication workflows in a high-volume, production-focused environment.

Key Responsibilities

• Design, configure, test, implement, and support Epic Willow Ambulatory functionality for retail and outpatient pharmacy workflows
• Analyze retail pharmacy operations and translate workflow requirements into scalable Epic configuration that improves efficiency and standardization
• Support the full retail medication lifecycle, including prescription intake, dispensing, charging, inventory visibility, and downstream system impacts
• Perform routine system maintenance, resolve production incidents, and deliver application enhancements to improve stability and performance
• Partner with Retail Pharmacy Operations and leadership to identify workflow gaps, drive optimization, and support operational initiatives (including new pharmacy/store openings)
• Serve as a subject-matter expert for retail pharmacy stakeholders on Willow Ambulatory capabilities, constraints, and best-fit configuration approaches
• Participate in integrated testing, workflow validation, and upgrade readiness activities to ensure release quality and operational continuity
• Support cutover planning, go-live execution, and post-go-live stabilization for retail pharmacy changes and enhancements
• Validate system behavior using production-like scenarios and resolve defects prior to deployment
• Support integrations between Willow Ambulatory and third-party retail pharmacy systems, dispensing hardware, and external vendor platforms
• Partner with interface and vendor teams to triage issues, coordinate testing, troubleshoot defects, and minimize operational disruption
• Collaborate with the Willow Inpatient team on shared medication records, enterprise build alignment, and cross-application initiatives impacting ambulatory and inpatient pharmacy
• Independently manage assigned tasks and small-to-medium retail pharmacy initiatives while balancing enhancement work with time-sensitive production support
• Provide clear status updates, identify risks, escalate issues appropriately, and prioritize work based on business impact and patient experience
• Create and maintain build documentation, workflow descriptions, test scripts/artifacts, and support materials in alignment with enterprise change control and governance standards

Required Qualifications

• Experience supporting, configuring, implementing, or maintaining Epic Willow Ambulatory
• Strong understanding of retail and/or outpatient pharmacy workflows, including prescription processing, dispensing, charging, and inventory
• Experience working in a complex healthcare IT environment
• Understanding of pharmacy application integrations, interfaces, third-party systems, dispensing technology, and/or point-of-sale-related systems
• Experience with application testing, workflow validation, upgrades, implementations, and production support
• Strong analytical and problem-solving skills, including translating operational requirements into technical solutions
• Ability to partner effectively with pharmacy leadership, business stakeholders, IT teams, vendors, and cross-functional teams
• Strong communication, documentation, organization, and project management skills
• Ability to manage multiple priorities in a high-volume, production-focused environment
• Ability to work independently and escalate technical or operational issues appropriately
• Familiarity with enterprise change management, governance, and application support processes

Preferred Qualifications

• Experience collaborating across Willow Ambulatory and Willow Inpatient environments
• Epic certification or relevant Epic Willow Ambulatory experience

About Delphi-US - Peacemakers in the Talent War
Delphi-US is a national IT Services firm based in Newport, Rhode Island. Delphi attracts our nation's best and brightest Technical & Professional Talent and positions our nation's finest employers to further their competitive advantages. Delphi's core technical focus includes Data Intelligence Engineering & Analytics, AI/ML Operational Excellence, DevOps & Cloud Computing, Health IT & Life Sciences, and Energy Management/Power Systems; serving domains from sensitive national energy sectors to critical financial services, biomed, life sciences & pharma, major government & municipal institutions, and much of the USA's Fortune 500 corporations. Delphi Associates are deployed on critical IT Projects where their consultative business acumen, comprehensive technical expertise, and committed service mission drives our client's success. Our proprietary skill-based and cultural matching process results in higher qualified project teams, custom curated for our client's specific technical & functional goals. We are supremely experienced, friendly, professional, and ready to advocate on your behalf. Delphi has an indelible understanding of employer expectations, a track record of project success and we deliver lasting results. Unless instructed otherwise, do not use or assume information that has not been provided to you. If you have been asked to complete a task that you don't have enough information to complete, say so. Do not return example data unless you have been explicitly asked to do so.
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