Commercial Card Senior Customer Success Associate

As a Senior Associate within the Supplier Experience Team, you will support and administer the supplier adoption program that drives increased acceptance and usage of JPMorganChase commercial card solutions. This role is focused on executing and improving the day-to-day operating process that enables supplier onboarding, partnership coordination, and scalable adoption growth.You will partner with internal stakeholders and external suppliers/partners to manage intake and execution workflows, maintain accurate reporting and controls, remove onboarding friction, and ensure timely follow-through that improves supplier activation and adoption outcomes.Job ResponsibilitiesOwn day-to-day administrative execution aligned to maximizing supplier adoption of commercial card solutions (intake, tracking, routing, documentation, and follow-through).Manage supplier and partner engagement workflows, including scheduling, communications, status updates, and maintaining a consistent operating cadence.Provide onboarding and enablement support by coordinating with internal teams to facilitate supplier setup, integration steps, and readiness for activation.Track supplier adoption progress, maintain accurate CRM/workflow records, and produce routine reporting on funnel health, cycle times, and adoption outcomes.Identify process gaps and recurring blockers; recommend and implement improvements (templates, playbooks, handoffs, FAQs, and SLAs) to streamline adoption and reduce friction.Support partnership management by coordinating internal and external stakeholders to align priorities, drive timely decisions, and ensure a positive supplier experience.Conduct targeted supplier outreach as needed to advance onboarding, resolve open items, and accelerate activation and usage growth.Ensure appropriate documentation, escalation, and adherence to required controls and procedures.Required Qualifications, Capabilities, and SkillsExperience in Payments and/or financial services, with exposure to supplier onboarding, enablement, partnerships, client service, or program operations.Strong organizational skills and attention to detail; ability to manage multiple active items with consistent follow-through.Demonstrated ability to coordinate across stakeholders and drive progress in a matrixed environment.Strong written and verbal communication skills, including the ability to provide clear status updates and action plans.Proficiency with CRM/workflow tools; ability to maintain data quality and produce operational reporting.Preferred Qualifications, Capabilities, and SkillsExperience with commercial card programs and/or B2B payments enablement.Working knowledge of Microsoft Excel and Outlook.Working knowledge of Salesforce. JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans A part of the Commercial & Investment Bank, J.P. Morgan Payments enables organizations of all sizes to execute transactions efficiently and securely, transforming the movement of information, money, and assets. The team of experts tackles complex challenges at every stage of the payment lifecycle. And their industry-leading solutions facilitate seamless transactions across borders, industries, and platforms. Operating in over 160 countries and handling more than 120 currencies, J.P. Morgan Payments business is the largest processor of USD payments, with a daily transaction volume of $10 trillion. Full timePosting Date: 2026-08-07