Executive Director - Alternate Payments Operations

Job Description

Alternate Payments is a strategic growth area within Payments Operations, delivering innovative payment solutions that are transforming how clients move, manage, and settle value globally. As Executive Director, you will lead the Alternate Payments Operations organization, with end-to-end accountability for the operational strategy, governance, service delivery, risk management, scalability, and financial integrity of the platform. This includes ownership of the global operations supporting Kinexys and eWallet, ensuring a resilient, client-centric, and well-controlled operating model that supports business growth, product innovation, regulatory compliance, and operational excellence.

 
As Executive Director of Alternate Payments Operations, you will be responsible for the full operational lifecycle across Kinexys and eWallet, including onboarding support, transaction processing, settlement, investigations, exception management, reconciliations, client service, incident management, operational readiness, financial controls, and change execution. You will drive operational transformation and continuous improvement initiatives while ensuring the organization can safely scale to support increasing transaction volumes, new products, emerging technologies, and expanding client adoption. You will partner closely with Product, Technology, Client Service, Risk, Compliance, Legal, Finance, Controls, and regional Operations teams to deliver industry-leading operational performance while maintaining a strong control environment and exceptional client experience.

 

You will lead the Alternate Payments Operations organization, including end-to-end operational ownership of Kinexys and eWallet globally. Define and execute the operational strategy supporting business growth, product expansion, and client adoption. Design and implement scalable operating models and organizational structures to support future-state payments capabilities. Establish operational governance, performance metrics, and service level objectives. Own operational performance across transaction processing, payment execution, settlements, investigations, exception management, and client servicing.

 

Job Responsibilities

• Lead the Alternate Payments Operations organization, including end-to-end operational ownership of Kinexys and eWallet globally.
• Define and execute the operational strategy supporting business growth, product expansion, and client adoption.
• Design and implement scalable operating models and organizational structures to support future-state payments capabilities.
• Establish operational governance, performance metrics, and service level objectives.
• Own operational performance across transaction processing, payment execution, settlements, investigations, exception management, and client servicing.
• Ensure operational readiness for new products, features, clients, markets, and regulatory requirements.
• Drive service excellence through continuous process improvement, automation, and operational efficiency initiatives.
• Manage operational capacity planning, resource allocation, and workforce strategies aligned to business growth.
• Maintain a strong operational risk and controls framework across all Alternate Payments activities.
• Ensure compliance with regulatory requirements, policies, audit standards, and control expectations.
• Lead issue management, remediation activities, and regulatory examination support.
  
   

 

Required Qualifications, Capabilities, and Skills

• 10+ years of leadership experience in Payments Operations, Transaction Banking Operations, Treasury Services, or related financial services operations functions.
• Significant experience managing end-to-end payment operations in a high-volume, mission-critical environment.
• Deep understanding of payment lifecycles, settlements, investigations, reconciliations, client servicing, exception management, and operational controls.
• Strong understanding of cross-border payments, foreign exchange transactions, and ISO 20022 messaging standards.
• Proven ability to build, scale, and transform operating models supporting new payment products and emerging technologies.
• Strong understanding of operational risk frameworks, controls, audit management, regulatory compliance, and issue remediation.
• Exceptional leadership and stakeholder management skills with a proven ability to influence senior executives and drive cross-functional outcomes.
• Experience leading through operational incidents, managing escalations, and executing effective crisis response.
• Strong analytical, strategic thinking, and problem-solving capabilities.
• Bachelor's degree required; advanced degree preferred.
   

Preferred Qualifications, Capabilities, and Skills

• Experience supporting digital payments, real-time payments, blockchain-enabled payments, tokenized deposits, or distributed ledger technologies.
• Experience implementing automation, workflow orchestration, artificial intelligence, or data analytics solutions within operations organizations.
• Proven success managing geographically dispersed teams across multiple regions and time zones.
• Experience supporting large-scale technology transformations and operational modernization initiatives.
• MBA or advanced degree in Business, Finance, Technology, or a related field.

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our  FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

About the Team

J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.