Junior Account Manager

Junior Account Manager

The Junior Account Manager supports the successful day-to-day management and delivery of assigned client accounts and programs. Working closely with Account Managers, Client Services leadership, Staffing, and project delivery teams, this role helps coordinate client requests, staffing & event requirements, program documentation, reporting, and operational deliverables.

The Junior Account Manager serves as a supporting point of contact for clients and internal stakeholders, helping ensure communication is timely, information is accurate, and programs are executed in accordance with client expectations and Elevate's operational standards.

This role is designed for an individual developing their account management and client services expertise. The Junior Account Manager will gain increasing responsibility for client communication and account operations while learning to independently manage client relationships and programs.

Roles & Responsibilities

1. Client & Account Support

• Support Account Managers in the day-to-day management of assigned client accounts and programs.
• Take the lead on smaller-scale projects and activations, managing client communication, internal coordination, timelines, and delivery from brief through to completion, with appropriate Account Manager oversight.
• Serve as a supporting point of contact for clients on routine program updates, requests, and operational matters.
• Assist with client communications and ensure requests, decisions, and action items are accurately documented and communicated to appropriate internal teams.
• Participate in client calls, status meetings, briefings, and program reviews.
• Prepare meeting agendas, notes, action items, and follow-up communications as needed.
• Maintain professional, responsive, and client-focused communication.
• Escalate significant client concerns, changes in scope, or service issues to the Account Manager or appropriate Client Services leader.

2. Program & Operational Coordination

• Support the planning and execution of staffing programs, activations, and client initiatives.
• Assist in translating client requirements into clear operational and staffing needs.
• Coordinate with Staffing, Project Management, HR, Payroll, and other internal teams to support successful program delivery.
• Track schedules, staffing requirements, program milestones, deadlines, and outstanding deliverables.
• Help ensure internal teams have accurate and current information regarding client requirements and program expectations.
• Monitor program readiness and proactively identify potential gaps, delays, or operational concerns.
• Support on-site and live event operations as required, acting as a key point of contact between Elevate, the client, and Brand Ambassadors. Responsibilities may include managing staff check-ins and check-outs, monitoring attendance and punctuality, coordinating breaks and shift coverage, responding to staffing issues, communicating client updates to the team, supporting Brand Ambassadors throughout the event, and escalating any operational or client concerns appropriately.
• Escalate operational issues appropriately and assist with resolution and follow-through.

3. Staffing & Talent Coordination

• Partner with Staffing and project delivery teams to support fulfillment of client staffing requirements.
• Assist with communicating program requirements, scheduling information, and client expectations to appropriate internal teams.
• Track staffing progress and identify potential fulfillment concerns.
• Monitor feedback regarding field staff performance and communicate relevant concerns to Account Managers, Staffing, or HR as appropriate.
• Help maintain alignment between client expectations, staffing plans, and program execution.

4. Documentation & Reporting

• Maintain accurate and current client files, program documentation, briefs, schedules, and account records.
• Support the preparation of client-facing documents, presentations, status updates, and program materials.
• Assist with post-activation reporting, program recaps, and client-facing summaries.
• Track assigned account and program KPIs and compile information for Account Manager review.
• Maintain accurate information within CRM, staffing, project management, and other company systems.
• Ensure assigned reports, documents, and administrative deliverables are completed accurately and on time.

5. Client Service & Continuous Improvement

• Support consistent delivery of a high-quality client experience throughout the program lifecycle.
• Gather feedback from clients and internal teams and communicate opportunities for improvement.
• Identify recurring operational issues and recommend potential process improvements.
• Support Account Managers in implementing solutions that improve efficiency, communication, and service delivery.
• Develop knowledge of Elevate's services, staffing capabilities, operational processes, and client portfolio.
• Take on increasing account responsibility as experience and proficiency develop.

Education

• Bachelor's degree in Business, Marketing, Communications, Hospitality, Event Management, or a related field preferred.
• Equivalent combination of education and relevant professional experience will be considered.

Experience

• 13 years of experience in account coordination, client services, project coordination, experiential marketing, staffing, events, hospitality, or a related environment preferred.
• Experience working in a client-facing or customer-facing environment preferred.
• Experience within staffing, experiential marketing, event management, or an agency environment is a plus.

Knowledge, Skills & Abilities

• Strong written and verbal communication skills.
• Excellent organization, attention to detail, and follow-through.
• Ability to build positive working relationships with clients and internal stakeholders.
• Ability to manage multiple priorities and deadlines in a fast-paced environment.
• Strong problem-solving skills and ability to recognize when issues require escalation.
• Ability to work effectively across multiple departments and functions.
• Proficiency with Microsoft 365 and ability to learn staffing, scheduling, and project management systems.
• Strong administrative and documentation skills.
• Professional judgment and discretion when handling client and employee information.
• Client-service mindset with a willingness to take ownership of assigned responsibilities.
• Ability and willingness to learn account management, staffing operations, and experiential program delivery.

Travel

• Travel may be required to attend client meetings, activations, events, and other business operations.
• Travel requirements will vary based on assigned accounts and programs.

Physical Requirements

• Ability to work at a computer for extended periods.
• Ability to travel by automobile and commercial airline when required.
• Ability to lift up to 20 pounds on occasion.
• Ability to attend client meetings and on-site events.