Account Manager- Junior Account Manager - P&C

Junior Account Manager - Property & Casualty Insurance

Essential Duties And Responsibilities

• Provides excellent customer service by servicing a book of business and recommends potential enhancements and improvements to processes, products and/or policies.
• Ability to multitask in a high call volume environment.
• Responsible for renewing, servicing and retaining client business by selecting new markets for submission and requesting quotes.
• Gather competitive intelligence and relay to internal parties as requested.
• Identify and pursue cross selling opportunities on existing accounts.
• Responsible for completing routine service requests in a timely manner such as: certificates of insurance; endorsement requests; audit questions and disputes; and billing plan changes and/or premium finance agreements.
• Responsible for gathering renewal information by contacting client for updated exposure information; obtaining missing information per underwriting, program and company guidelines.
• Responsible for training junior-level staff by teaching the market and industry trends and how to position ourselves to bind business.
• Makes positive contribution to customer satisfaction and constantly strives to improve service to the customer.
• Communicates in a positive manner to contribute to a cohesive, pleasant work environment.
• Protects the confidentiality of information learned by performing the duties of the position.
• Other duties as assigned to meet business needs

Education/Experience

• Bachelor's degree preferred or equivalent education and/or experience in insurance.
• A minimum of 2 years of working knowledge of commercial property/casualty coverages.
• A minimum of 2 years of client services experience within and the brokerage industry.
• Current P&C insurance license.
• Understanding of commercial rating concepts.
• Ability to work with computer technology with little instruction with proficiency at spreadsheet and word processing programs.
• Organizational and time management skills to prioritize heavy workloads to meet time sensitive deadlines.
• Proficient in Microsoft Office software.
• Demonstrated professional, tactful negotiation and persuasion skills to achieve objectives.